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Walnut Creek Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (309 reviews)
Visit Walnut Creek Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:30pm
Sunday 10:00am–6:00pm Closed
New (925) 478-3031 (925) 478-3031
Used (925) 478-3206 (925) 478-3206
Service (925) 478-3144 (925) 478-3144

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walnut Creek Ford from DealerRater.

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Dealer maintenance dept

Service department is the best! Head and shoulders anyone else in the Nay Area! My only complaint is that I had driven through a big puddle of muddy water ( recent heavy rains) and my truck was filthy. They did not offer to runnitbthrough their washing booth, and I noticed they had a bunch of trucks from other customers being washed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Excellent service representative; he's a credit to your business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Buyer

Very good experience! I was very well attended by the sales and maintenance person. The process was very easy and clear.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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outstanding dealership, transparent & professional

I leased an Explorer two years ago from Walnut Creek Ford and recently purchased a Focus. Both experiences were phenomenal. I'll never go anywhere else for vehicle purchases or service! Every service I have had done has been exceptional. I've truly never had a vehicle purchasing experience as transparent and professional as this. Prices are a little less competitive than other area dealers, but it's worth it to me to pay a little more for a vehicle if it means getting top-notch customer service. Thanks especially to Mark in Sales and Tiffany in Finance for making this an easy and smooth transaction and for getting me into a car that fit all my needs and was within my budget!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

great service department friendly staff and prompt service and the new waiting area is especially accomodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service, Ron Manning superb

Walnut Creek Ford has given me excellent service. Ron Manning is generally my Service Manager and he is super.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service!

Routine, scheduled service completed on time while I waited. They offered free wash which I declined. The service waiting area was spotless and newly renovated with free refreshments and wifi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Dealership

Had a very good experience. Keep up the great work .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Walnut Creek Ford excellent service

Excellent service. Had to wait a bit but all requests were met and finished in one day. They are far better than Livermore Ford service. I will continue to come here over Livermore Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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OIl Change/ Battery replacement

Fast efficient service. This is stupid to require 50 characters

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 2.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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