Reviews
Write a reviewDealer maintenance dept
Service department is the best! Head and shoulders anyone else in the Nay Area! My only complaint is that I had driven through a big puddle of muddy water ( recent heavy rains) and my truck was filthy. They did not offer to runnitbthrough their washing booth, and I noticed they had a bunch of trucks from other customers being washed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Excellent service representative; he's a credit to your business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Buyer
Very good experience! I was very well attended by the sales and maintenance person. The process was very easy and clear.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
outstanding dealership, transparent & professional
I leased an Explorer two years ago from Walnut Creek Ford and recently purchased a Focus. Both experiences were phenomenal. I'll never go anywhere else for vehicle purchases or service! Every service I have had done has been exceptional. I've truly never had a vehicle purchasing experience as transparent and professional as this. Prices are a little less competitive than other area dealers, but it's worth it to me to pay a little more for a vehicle if it means getting top-notch customer service. Thanks especially to Mark in Sales and Tiffany in Finance for making this an easy and smooth transaction and for getting me into a car that fit all my needs and was within my budget!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
great service department friendly staff and prompt service and the new waiting area is especially accomodating
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service, Ron Manning superb
Walnut Creek Ford has given me excellent service. Ron Manning is generally my Service Manager and he is super.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service!
Routine, scheduled service completed on time while I waited. They offered free wash which I declined. The service waiting area was spotless and newly renovated with free refreshments and wifi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome Dealership
Had a very good experience. Keep up the great work .
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Walnut Creek Ford excellent service
Excellent service. Had to wait a bit but all requests were met and finished in one day. They are far better than Livermore Ford service. I will continue to come here over Livermore Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
OIl Change/ Battery replacement
Fast efficient service. This is stupid to require 50 characters
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase