Reviews
Excellent!
Eddie Johnson was so helpful in finding me the perfect car! I cannot thank him enough for his excellent service! Ron Ward also helped make my car buying experience stress free! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review, Paige. We are very happy to hear that we could help get you set up with the perfect car for you. If there is anything more we can do for you, please feel free to come back and see Ourisman Chrysler Dodge Jeep Ram of Bowie any time! Take care. All the best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
Great service
Very straight forward experience. Got an amazing deal and felt no pressure like other dealerships usually give. I would definitely come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, Brad. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Warm regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
No pressure experience
I liked that I was able to tell both the sales associate (Keon) and sales manager (Monty) where I was financially, and they gave me the space to go to the lounge and run my numbers. Allowing me to move away from the sales associate's desk created a less pressured experience for me on what is a large purchase in my life. Also, Monty let me take the car to lunch so I could have more time to think. That was super impressive and went a long way to building trust. Lastly, Keon was an excellent communicator. Keon and I were able to talk periodically over text. Communicating over text allowed me and Keon to keep the discussion moving even when I was not at the dealership (at lunch).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ourisman Chrysler Dodge Jeep Ram of Bowie. Please feel free to contact us if you have any questions on your new purchase. Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
Laid back atmosphere
Keon was super helpful. I felt like I was his best customer. Everyone was friendly. The negotiation was low stress and I got the best price by far. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review. We are very happy to hear that Keon could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
Friendly staff and low stress
Keon was super helpful. I felt like I was his best customer. Everyone was friendly. The negotiation was low stress and I got the best price by far. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frederick, we appreciate you taking time to leave us a great review! We are pleased to hear Keon did a great job in assisting you in your purchase. If there is anything else we can do for you, please don't hesitate to let us know! Warm regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
They sell great cars but, the service is a disappointme
We bought our Jeep Grand Cherokee in 2013. All of the service has been at the dealership. When they sell a new car, they offer the Ourisman Advantage. The advantage offers a car wash with service, a loaner car program and full exterior detail every 24 months. When I went for scheduled today's appointment, I asked for advantage benefits. I arrived at 6:30 AM but they didn't have a loaner car available. When I asked for my detail, they said that I needed to bring the car in earlier, service starts at 7:00. They promised to hand wash the car, and I agreed. When I picked up the Jeep ten hours later, it had not been washed. I am so disappointed in their false advertising and not fulfilling their words. I picked a terrible dealership to buy my Jeep.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Fun filled service
Robert Bennett provided great customer service. He replied to every email quickly and professionally. He made sure that I got the vehicle I wanted. Everything from the financing and closing was a great experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for writing this wonderful review, Larissa. It is great to hear that Robert took your satisfaction seriously and made sure you got exactly what you wanted. Please feel free to reach out to us with any questions or future auto needs as we are always here to help Ourisman Chrysler Dodge Jeep Ram of Bowie Team
Great Service
Great experiance!! Steve is always very helpful and informative when he is there. The facility was very clean and quiet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Corey. Our team is dedicated to provide a great experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your vehicle. Ourisman Chrysler Dodge Jeep Ram of Bowie Team
Great service
The prompt and courteous service from the time of arrival to the lounge and I will return again for future repairs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt and courteous service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Warm regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
Rocking Sales team
Lauren made car buying fun. She was very informative, new a lot about the vehicle and was friendly. She was able to answer all my questions and got me in and out of the dealership in under 2 hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we appreciate you taking time to leave us a great review! We are pleased to hear Lauren did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to let us know! Warm regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team