Ourisman Chrysler Dodge Jeep Ram of Bowie - Curbside Pick Up and Home Delivery Available

Took my jeep in for a check and they found problem with battery but wanted to run additional test because of how jeep was riding. I think if its simple things like oil change than this deal for you. Anything complicated don't go here

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere.

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere.

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere.

Visited this dealership in summer 2024 as they advertised an extremely low price on a Jeep Grand Cherokee Laredo. They refused to negotiate over email so I came in person only to find out that I didn’t qualify for their promotion and that the vehicle was over $5k more. Plus, they lowballed me on my trade-in and added some bogus Stelantis maintenance package for another $2k. They were also super pushy and I abruptly left as they kept stalling (was there for two hours). Nine months later I went to another Jeep dealership and got $3k more for my trade-in and zero hassle about hidden fees. Would never step into this dealership again.

Absolutely terrible experience. This dealership dragged me along without ever giving me concrete numbers and insisted I complete a credit application first. After submitting it, I had to practically beg someone to call me back for any kind of update. Five days passed with no communication, only to hear through the grapevine that they were no longer honoring the deals they had promised—even with credit applications already on file. Completely unprofessional. Save yourself the headache and just go to their sister store in Baltimore or Clarksville—they actually want your business!

Went in early for my appointment an Tony help me right away. An got me in an out in about to minutes customer service was great.

Dishonest sales experience: During negotiation, I stated clearly that I would be paying cash (no financing needed) and take responsibility for all the state of MD costs for titling and registering the vehicle (taxes, tags, etc.) to simplify the process and to let the dealer know that we did not need this service. We agreed to a price. In the next steps the dealer then inserted a $800 DOC fee. When I inquired what this is for, I was told it was required by the State of Maryland. This is patently false. After further research (we did not complete the sale), Maryland General Assembly statute §15–311.1 (d) states: A contract for the sale of a vehicle shall contain a statement, in 12 point type or larger, on the contract form as follows: “Dealer processing charge (not required by law): $....”. Essentially, a dealer is allowed (not required) by the State of MD to charge up to a maximum of $800 and the dealer is supposed to inform you of this charge and explain, upon request, what is included in this fee. Moreover, this fee is considered taxable, i.e. the State of MD adds it into the total price when calculating the vehicle tax owed. The sales people were not honest with us. If the dealer does not want to accept the price we offered, I have no problem with that (I respect that) but to agree and then to try to insert additional charges and falsely state these fees are required by the State of MD is dishonest. I would strongly suggest avoiding this dealership.

It was a pleasure working with team here at Oursman Chrysler Jeep Ram of Bowie.

It was a good experience the young lady that helped me.I can't remember her name, but she was great.I give her five stars