Ourisman Chrysler Dodge Jeep Ram of Bowie - Curbside Pick Up and Home Delivery Available

Service department lacked communication, ordered wrong part, couldn’t get new part to program and needed specialist. Same issues after picking car up, second visit same thing technician could not get car to program and the communication was horrible. Both times we picked up “completed” vehicle there were extra bolts and parts laying around. This dealership is not in favor of the customer. I highly recommend using one of the other many local dealerships not affiliated with the Ourisman name.

We met with Joel today at the dealership, he did an excellent job helping us and answered all of our questions. The car was cleaned and ready to go when we were finished with financing.

Really good job handling questions and requests in efficient manner. Poised and well spoken. Word.

Excellent service, professional salespeople always willing to help. They strive to provide the best deal and offer several options that you can't refuse. You leave here with a new car. Don't look for a car, come here, the car will find you.

I had tried for a year to get an appt to get a recall fixed. Taking the car in and the check-in process was very easy. When I finally got the appt I was told I could get a shuttle ride home. But then I was told they only drove about 10 miles at the time I went in. I did get a ride home but I t was not a seamless process.

Took my jeep in for a check and they found problem with battery but wanted to run additional test because of how jeep was riding. I think if its simple things like oil change than this deal for you. Anything complicated don't go here

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere.

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere.

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere.

Visited this dealership in summer 2024 as they advertised an extremely low price on a Jeep Grand Cherokee Laredo. They refused to negotiate over email so I came in person only to find out that I didn’t qualify for their promotion and that the vehicle was over $5k more. Plus, they lowballed me on my trade-in and added some bogus Stelantis maintenance package for another $2k. They were also super pushy and I abruptly left as they kept stalling (was there for two hours). Nine months later I went to another Jeep dealership and got $3k more for my trade-in and zero hassle about hidden fees. Would never step into this dealership again.