Skip to main content

Kia of Abilene

(270 reviews)

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Abilene from DealerRater.

Want to share your experience with this dealership?

Write a review

Great experience and Friendly staff !! Thanks Cody E. and...

Great experience and Friendly staff !! Thanks Cody E. and Robert M. They made my experience wonderful!! I would recommend going and seeing these guys !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review and recommendation Erica!

We always have the best service and treatment when we...

We always have the best service and treatment when we take our KIA in for maintenance! All the guys at the service desk are helpful, friendly, and get the job done quickly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review on your experience!

Sorry, I can't remember the guy I talked to in the...

Sorry, I can't remember the guy I talked to in the Service Department, but he was great. I just picked a random name because your website won't let me put in the review otherwise. Okay, I came in to get an oil change in my used car I bought from you folks a while back. While I was waiting I talked to Angie Sotelo about getting a replacement vehicle within the next year. I looked at a Kia Seltos with her and took it for a test drive. Nice little vehicle. I told her she had found my next vehicle. Another salesperson came out, I guess he was a sales manager and tried to pressure me into buying the vehicle right now. I didn't appreciate that in the least. He needed to back off and let me think things over. I actually got a little mad when he started asking me what my budget was, because frankly, that was NONE of his business. Angie, on the other hand, was very sweet and answered all of my questions and didn't try to pressure me more than any other car salesperson would. Kudos to her. I went home and researched the vehicle on several different consumer rating sites as well as the Kia site and decided the vehicle was right for me. I discussed it with my wife when she returned from her road trip that night, and we decided to go ahead and buy the vehicle instead of waiting. My wife being in on the decision was crucial, and that's why I didn't appreciate the other person trying to pressure me. I'll be in Monday to close the deal. I LOVE James and the service department you have, they've really been great to me taking care of my used vehicle, and I look forward to them taking care of my new Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Paul for this wonderful review and feedback! Please let us know if there is anything else that our team can assist you with in the future.

It was a very pleasant experience. They are all very...

It was a very pleasant experience. They are all very courteous and knew the answers to questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review on your experience!

I have had a kia for a year now, and have had nothing but...

I have had a kia for a year now, and have had nothing but great experiences with Kia of Abilene, definitely a breath of fresh air from dealing with other dealerships!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that our team could assist you. Thank you so much for the review!

The service department is fantastic and I personally...

The service department is fantastic and I personally think it is one of the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that our service team could help you. Thank you for the review!

one of my Best car dealings ever Bill Z ,Katie, and...

one of my Best car dealings ever Bill Z ,Katie, and Calvin were GREAT ! the end

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review!

Great experience

Extremely dedicated to finding the right fit. Kyle was excellent at finding the right Kia for me and the they worked extremely hard at getting my financing just right. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for the wonderful review! We are so glad that our team could assist you.

Amazing Service Department

Layton Norris in the Service Dept is amazing. Very professional and courteous. He discussed everything with me and went above and beyond to ensure all my needs were met. I will continue getting my vehicle serviced at Kia of Abilene!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Ashley, thank you for the wonderful review and feedback on your experience at our dealership.

Excellent Customer Service

Layton Norris in the Service Dept is an excellent service advisor. Very professional and courteous. He made sure that my issues were resolved. I would give y'all 10 stars if I could.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the review! We are so glad that our team could assist you Carol!