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Kia of Abilene

(270 reviews)

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Abilene from DealerRater.

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Took a while to get all the paperwork done, but attention to my needs was incredible. I am more than happy with my purchase. Bb

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Stacci for the review on your experience!

This dealership has always been courteous to me. They...

This dealership has always been courteous to me. They have had my car done when promised. I will buy a new car from Kia of Abilene when I am ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for the review! Please let us know how we can help you in the future.

We always use this dealership even though we do not live...

We always use this dealership even though we do not live in Abilene. Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you Mary for the wonderful review!

Always fast service when I visit. Staff is always very...

Always fast service when I visit. Staff is always very kind. I’ve never had to wait more than 30 minutes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the review Shondra! We appreciate your wonderful feedback.

Always excellent service. You are special to them and...

Always excellent service. You are special to them and their actions prove that. They treat their customers right. I could go somewhere else for oil changes and tire rotations, but I won't - I'll stay with Kia, where I know they will do a great job and treat me with respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for the wonderful review Denis!

Always excellent service in the Service Department. They...

Always excellent service in the Service Department. They really go out of their way to make you feel like they value you as a customer. Also, they took care of me very quickly, as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so glad that our team could assist you. Thank you for the review!

They are awesome! They helped me get the car I wanted!!...

They are awesome! They helped me get the car I wanted!! High recommend good job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so glad that we could help you get into the perfect vehicle!

The service department is second to none. Very courteous...

The service department is second to none. Very courteous and timely service. I purchased a 2018 Sedona and although it was “as is” they still checked out an issue that I was having and ordered the replacement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the wonderful review Jojo! We are so glad that we could assist you.

Very pleased at the service that was provided. Friendly,...

Very pleased at the service that was provided. Friendly, Fast. Will definitely be back and will recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the review! Please let us know if there is anything else that our team can assist you with.

The team is extremely courteous, professional, thorough...

The team is extremely courteous, professional, thorough and values my time. I was greeted promptly and my needs were discussed quickly and was updated frequently about the status of my vehicle. I was offered a ride if I wanted and was even told that they would be happy to pick my car up for the service and deliver it when done. Great service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for the review David! We appreciate the wonderful feedback on your experience.