Jaguar Land Rover Tysons Corner

This was a solid car buying experience. I felt the price was fair, but the overall score of a 5 was because the customer service was unbelievably accommodating and friendly. When I showed up at a busy time, instead of making me wait or come back (I probably would not have bought yesterday if I needed to come back later, FWIW) I was given the keys to an LR2 and told to come back in an hour. So the test drive I took was great cause I got to drive some familiar streets for 20 minutes, and pull off to the side to figure out the cockpit layout. But if that didn't sound customer friendly and accommodating enough, I had an offer on my current car at another place and decided to sell it there. Which left me with 2 cars for a period of time. I drove the old car to sell it and Gavin drove my new car, in a snow storm!!!, to pick me up when I was done at the other place! This saved me about 40 bucks on a taxi, and more importantly a lot of time having to wait for a cab out in the burbs in a snow storm at rush hour. When I drove him back to the dealership, he was able to go through all the features on the car so I still got that experience (such as syncing blue tooth with my phone and other test drive types of questions). A shout out should be sent to the rest of the LR sales team that helped Gavin. They were all top notch professionals even during some moderately busy customer times. BTW, you can't beat land rovers for snowy days. Just an awesome ride! :)

This was our second time leasing with Rosenthal Land Rover/Jaguar. Our Sales/Lease Rep was Gavin Kassiri and frankly he was truly the most helpful, accommodating, courteous, and professional sales person who went out of his way to make us comfortable with our decision to lease the vehicle. Without Reservation, I HIGHLY RECOMMEND Gavin to anyone interested in purchasing or leasing a vehicle at Rosenthal as he made the experience worthwhile.

I was in the market for a BMW of a specific year, model, color, and option package and Rosenthal Jaguar Range Rover had the car I wanted. Up front, I do not give high ratings unless they are earned. Joseph - the Pre-owned manager, and salesman Michael Paluh provided a quality, low stress car buying experience. For me the definition of a successful car buying experience IS low stress, respect for both parties, agreeing on the deal, and then following through on the delivery - to include follow up after delivery. For me the experience started when I found the car on the Internet - Rosenthal's description was thorough, accurate, and had clear pictures. I live 70 miles away and called first to insure the car was available. I spoke with Joe and I described my style and expectations - Joe assured me the car was available, would be ready on arrival, understood my expectations and let me know Michael Paluh would be showing the car. Two hours of beltway traffic later, I arrived and was greeted warmly by Joe and Michael, with the car washed and ready to go. Michael, (who knew the car very well, even though it was not one of their brands) and I drove the car, looked it over in their heated shop, and then the three of us sat down and agreed on a price. 45 minutes to handshake on a very fair deal. Pleasant, no games, clean environment. The paperwork was handled efficiently and with the same level of quality by Tyler. At my request the car was delivered 2 days later. I was picked up by Michael at the local Metro Station and the car was ready as advertised and had been finely detailed. I was out the door in less than an hour. Finally, since I live in Maryland, and the car was delivered in Virginia, I had to arrange for the Maryland Inspection and Michael and Joe supported me through that process insuring all went well. Overall, one of the best car buying experiences I have had.

Horrific buying experience at Rosenthal Jaguar Land Rover in Vienna. I came in to buy a 2014 Range Rover that was already secured and ready to go. Let's just say they put me through a ringer of verifications. They had everything (insurance, driver license, credit check, cashier check, etc.) but yet they still wanted to further verify my residency, utility bill etc. I have never been humiliated and discriminated by a car dealership in my life. They treated me like a criminal and like someone who cannot afford a vehicle. I refused to be even more humiliated and told them that I will do business elsewhere. They refused to give me back all original documents that had my personal information. That is ILLEGAL! No business transaction was completed. They have no right to keep my information/documents. The GM, Roger Wildermuth, advised he is the owner and that I can complain all I want to him and that there was no one was above him. Well I called over to Geneva Enterprise (Corporate of Rosenthal) and they were of no help either. I will take this matter to the next level....the public!

Recently traded in a BMW and purchased a Jaguar XF from this facility. Staff was very helpful and gave me a fair offer on my trade in. I had to drive 2 hours away from home to find prices as low as they were offering. One of my key fobs they provided when i bought the car was defective. They provided me a new fob a week later for free. I look forward to purchasing more vehicles from this dealership in the future.

Easy to deal with. Nice facilities and good people. I would recommend this dealership to anyone

I started my search on Autotrader and found the perfect 2006 Acura TSX 6-Speed. I called and spoke with Roberto Piediscalzi. He explained all the available features on the vehicle and shared all the past history information. I made my purchasing arrangements with Roberto Piediscalzi and the sales manager and made me a GREAT offer! They held the car for me till I got there from Harrisonburg,VA. Great team and a really nice a facility. I have had my Acura now for 6 months. Thank you Roberto Piediscalzi and Rosenthal Jaguar! Isaac

My buying experience at rosenthal jaguar land rover of Tysons Corner simply put was easy, comfortable and fast. Roberto Piediscalzi, the salesperson, was very friendly, attentive, and patient. He provided a pressure free buying experience that allowed me the time and space to make the most informed decision resulting in the purchase of my 2007 BMW. I would definitely recommend this dealership to anyone looking to buy a new or used car. JD

Friendly sales, but utterly incompetent service team. I had a 2007 Jaguar XKR convertible with 6 months of Select Edition Warranty remaining. During those 6 months, I brought the car into the dealership on three separate occasions, each time complaining about a clicking/popping sound coming from the drivetrain. "No, no! It's just clicking from the brakes. It's normal!" Two months ago the car is out of warranty. So I finally take it to an independent mechanic to diagnose. Turns out it was a bad rear axle, which would have been COVERED under the warranty. Instead I pay somebody else $1200 to do the repair. That repair was done today. Guess what? It's fixed! I should disclose that there were one or two minor issues that were extremely obvious that were successfully repaired by this dealership under warranty (turn signal stalk, and engine oil filler neck). Also, the service advisor Hannane Amanpour was very friendly and professional. I don't know if there is a better dealership in the area for service, because they might all just be as bad as this one. Steer clear.

Upon my arrival, I was asked why I was there. Being a dealer that sells high-end vehicles, they saw a young guy like myself and immediately assumed I was a little fish. When they learned I was testing a used car, they were not remotely interested in me. They did the bare minimum. I hated ever second of it and wanted nothing more than to stop driving the car and leave. Don't bother with these guys.