Lexus of Portland

I would totally recommend this to other people. Their service was very good. They were friendly and didn't force you to buy anything you didn't want to. Thank you for helping us pick out a car. We love it. H&M

I contacted Kuni Lexus about a used Mini Cooper. We live in Washington State and we didn't know if buying out of state would be a hassle. Best, easiest experience buying a car ever! Jeneva made the process seamless, and dealt with some complications that could have a challenge, with ease. Really went out of her way to serve us and our needs. Car was priced well, and in great shape. My husband has a pretty bad attitude about car sales people, and he had only positive things to say about the experience. Live 60 miles from Seattle and dealers we talked to there wouldn't guarentee the car would be available when we got there. Jeneva put it on "hold" to allow for travel time.

I connected with Jeneva via chat on their website and made an appointment to meet the next day to test drive the new RC coupe. That car did not work for me so Jeneva showed me one she thought would based on my needs. She was right! After driving the IS 350 F Sport she quickly provided me with paperwork for lease and purchase options. The price was no-haggle and the value of my trade was exactly what I hoped. Jeneva was absolutely no pressure and a joy to work with. Tony in the finance office was completely prepared for me and the signing was a breeze!

Duy (Dewy) Dang is very helpful and work hard to get the car we want it for the end of 2014. The best sale man we can think of... Thank you so much for your help Duy..

I purchased a vehicle recently from Kuni Lexus. It had less than 9,000 miles on it, and the price was right. I was pleased that Dewey went above and beyond by delivering the vehicle to my house, which is in Spokane, over 350 miles from Kuni Lexus. It is this type of customer service that makes Kuni Lexus a place (and Dewey the sales associate) that I would highly recommend for those who are looking for a company that puts the customer first.

This is my second RX Lexus and I was a borderline before I came as to if I should change to a different model. Jeneva helped me with my decision. Lexus is the number one rated safety car on the road and after going through all the facts, I was no longer looking elsewhere. I found Jeneva to be very informed as to the workings of the car and the features offered. She helped me pick out a car that was not only just the right fit for me, but a very good value for the features offered. Even throwing in the all weather floor mats. This is the first time I have bought a pre-owned car and after spending a day with Jeneva where she took the time to explain all the details, I drove away feeling confident that I made the right decision. After the purchase she introduced me to Steve who was very kind and patient in showing me haw to set up all the features to my personal specks. Lexus you rock......and you have great sales people. Never felt pushed or worked over like many dealers make you feel.

This was a great experience. Jeneva was great to work with and easy to talk to. She was not pushy and offered great insight and help since I was buying a car more than 350 miles away. She made me feel comfortable and confident that I was getting a good car and even took extra photos for me with certain angles I wanted to see of the car before I came to town. I would use Jeneva again and Kuni Lexus was very professional. A great experience. Rich

Jeneva, our Internet Sales Associate was awesome. We explored many options on-line with little time at the dealship. She did not give up until she found the perfect car for me at the right price. As always, the buying expience at Kuni Lexus was one of the least tedious experiences you could hope for when buying a car. The gourmet coffee machine and fresh donuts didn't hurt either. Cheri G

I had been looking for a 2006-2007 Highlander Hybrid for nearly 2 months. That's a pretty tough vehicle to find, especially with the options I was looking for. When a 2007 came up at Kuni, for the right price, I had to call. I live in Seattle, so I did everything by phone while my brother in law, who lives in the area, checked out the car for me. J Louis was so helpful and went the extra mile for me. Since my wife and I were both on our bank loan pre-approval, she had to be there to sign papers, but it didn't work out that she could. So J Louis got me approved by myself (at a higher rate because I don't make much money) and then we will refinance through my bank at the lower rate, with zero early pay-off penalty from the bank Kuni used to finance me. This particular vehicle came in on trade. They did 3 pages of maintenance on the vehicle before they listed it, not to mention a full detail. One if the maintenance items was replacement if timing belt and water pump, which alone is about a $1200 bill. Who does that? This is is a very reputable dealer, and they obviously stand behind their cars, even the older ones. J Louis could not have been any better. As I mentioned, he went the extra mile, was not the typical pushy, high pressure, annoying salesman. As I was getting in the car to leave, he noticed there was no license plate frame on the front, which is fine in Oregon, but not in Washington. He pointed it out, not me, and got me a frame and proper screws for the frame. I could not be any happier with my experience, and would definitely recommend Kuni to anyone. They have restored my faith in buying a vehicle through a non private party!

The last time I had a buying experience that went as smoothly as this was ten years (and five cars) ago. I came to Kuni Lexus of Portland (KLP) after visiting and/or corresponding with three other dealerships as I searched for a very rare Lexus vehicle. Being on the east coast, I first tried to purchase the vehicle locally (relatively speaking - range of 200 to 800 miles away, depending on the dealership). Things did not work out with the other dealerships for various reasons; in some cases, the vehicles were not the right car for the price, and in one case, I was dealing with an ethically-challenged dealership. At that point, I decided to contact KLP about the vehicle advertised on their website, which I had seen before. The responsiveness of the team at KLP was second to none. I was immediately contacted by Rob Bernardi, who was very professional and had great disposition and willingness to answer questions about the vehicle. Because he would be out of the office in the coming days, he promised that his colleague, Bergen Allee, would follow-up, and she did just that, exactly when promised. I continued to deal with Bergen thereafter, and found her to also be very professional, helpful and extremely easy to deal with throughout the negotiation process. While negotiation techniques are pretty standard (i.e., we all read more or less the same negotiation books, take the same classes, etc.), I felt that we had a series of productive exchanges that led to a mutually-agreeable set of terms in a rational, data-driven manner. I find this noteworthy, because the last dealership I had dealt with played numerous games and did so quite sloppily. In contrast, both Bergen and Rob knew that I had done my research and treated me accordingly. In essence, as a buyer, I wanted a fair deal, and as sellers, I expected them to make a profit. This seems simple enough, yet it is amazing to see how many dealerships get this (and other "basics") wrong. Not this team. Long story short, doing business with Kuni Lexus of Portland was a very positive experience. They were forthright about the condition of the vehicle, negotiated fairly and were also very fair on their trade-in allowance for my vehicle (which I shipped to them). The one thing I regret is not being able to take delivery in person (given the distance)! Thank you again, Bergen and Rob! I love this car.