Reviews
Oil change
Had me in and out for oil change. I asked them to take a look at loose suspension and he told me he forgot to do it. He said they could look if I wanted but I was out of time.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chramayne Macklin | Service Manager
Making life easy on Disabled Veterans
Well... I enjoyed my entire appointment. I was greeted warmly by the counter staff in the Service Dept.for a scheduled oil change and recall. I was grateful that my appointment only took a few days not weeks into the future. I was told it would be a couple hours since I also had a recall that needed done. I let them know my 2020 Ram only had 3,056 miles on it and wanted to make sure I was ready for Winter. I went to settle in for a wait but I had been there before during rennovations and found the waiting area. VERY comfortable!!! After a while of being entertained by a cute baby a staff member came by to let us all know there were snacks there for us. I thought that was nice... and we all had a snack. Time passed by quickly and before I knew it they called my name. They completed in the time frame mentioned which was great because I had my emotional support girl at the daycare so she would not have to wait it out too. Because they completed in awesome timing I was able to pick her up before they closed for lunch. Everyone was pleasant than I came across during a couple walk around to see the new changes done. Very pleasant place! So.... From manager to mechanics and other staff I say thank you! Guess it was not so bad leaving home and have to go to town to take care of the "RAM". Ya'll made it easy!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Velda. Sincerely, Christopher Walker | General Manager
Great service
Customer Service at Klamath Falls Lithia Jeep are always at the top of their game. The Service reps are kind, courteous and respectful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Joseph. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge Klamath Falls, we value our customers and we look forward to seeing you down the road. Sincerely, Chramayne Macklin | Service Manager
Great service
Everything. People are really nice. Whenever I need something fixed or looked at or I got a question. They are always very helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team, Patrice! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Chramayne Macklin | Service Manager
Great sales experience
Scott‼️ Scott was always available answered all my questions very friendly and made me feeling like I was more than a customer. This was a long distance sale being I’m in Sparks, Nevada. Scott made it easy to decide to buy.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerome, thank you for the wonderful review and for traveling to Lithia Chrysler Jeep Dodge Klamath Falls from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Brandon Berg | General Sales Manager
Recall Fix
This experience was good for two minor recall repairs from the manufacture. Told us it would take two hours and they where right, called when truck was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Ladel. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Chramayne Macklin | Service Manager
Great service and great facility
The people in the service department, especially John and Kenny, are so welcoming and straight forward about what work on my car needs to be done. They put my concerns at ease.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karin, it’s great to know that <EMPLOYEE NAME> provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Chramayne Macklin | Service Manager
Pleasant experience
Friendly, patient, polite and did not pressure. They took the time to let us roam the lot and showed us vehicles that fit our expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the feedback, William! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Chramayne Macklin | Service Manager
Remarkable service
The staff is very personable and professional every time my truck is there for recalls what could improve is getting recall parts in in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chramayne Macklin | Service Manager
Great staff all around
the staff were super friendly and easy going they were not pushing a new car on us but helped us find what we needed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chramayne Macklin | Service Manager