Reviews
Great sales experience
Scott‼️ Scott was always available answered all my questions very friendly and made me feeling like I was more than a customer. This was a long distance sale being I’m in Sparks, Nevada. Scott made it easy to decide to buy.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerome, thank you for the wonderful review and for traveling to Lithia Chrysler Jeep Dodge Klamath Falls from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Brandon Berg | General Sales Manager
Recall Fix
This experience was good for two minor recall repairs from the manufacture. Told us it would take two hours and they where right, called when truck was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Ladel. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Chramayne Macklin | Service Manager
Great service and great facility
The people in the service department, especially John and Kenny, are so welcoming and straight forward about what work on my car needs to be done. They put my concerns at ease.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karin, it’s great to know that <EMPLOYEE NAME> provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Chramayne Macklin | Service Manager
Pleasant experience
Friendly, patient, polite and did not pressure. They took the time to let us roam the lot and showed us vehicles that fit our expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the feedback, William! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Chramayne Macklin | Service Manager
Remarkable service
The staff is very personable and professional every time my truck is there for recalls what could improve is getting recall parts in in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chramayne Macklin | Service Manager
Great staff all around
the staff were super friendly and easy going they were not pushing a new car on us but helped us find what we needed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chramayne Macklin | Service Manager
Great staff
Good friendly employees that make the dealership what it is, they always try and help me out wherever they can.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chramayne Macklin | Service Manager
Friendly and fast
Friendly and service was fast. Waiting room and restroom was clean and inviting. Even though we weren't there to buy a new car all of the sales people were friendly and not at all overbearing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Mary! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Lithia Chrysler Jeep Dodge Klamath Falls again! Sincerely, Chramayne Macklin | Service Manager
Great
John is always going above and beyond to help and to make sure when I get my oil change I'm taking care of. Thank you John Nickels
- Customer service 5.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everett, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything John does for Lithia Chrysler Jeep Dodge Klamath Falls and our customers. Hope to see you again soon! Sincerely, Chramayne Macklin | Service Manager
My Only Place For Service!!!
Ken in the Service Department always treats me with respect and does his best to assist me. I don't know a lot about cars, and since my husband passed away in 2020, I really appreciate the kindness I've been shown by this dealership in helping me with the continued service of my 2016 Jeep Renegade. It's a great vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Sincerely, Chramayne Macklin | Service Manager