Reviews
Great Service
John N. Is always a pleasure to encounter. Greets me by name, and informative of my trucks needs and recommendations
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Michael! I'm very happy to hear that John was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chramayne Macklin | Service Manager
Great service
Everyone is so nice and helpful. The lounge is comfortable with amenities for adults and kids. I would definitely buy or service my car here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Chramayne Macklin | Service Manager
all around good
delivery driver Don, good sales people, good service, fast delivery,getting to twenty words is for a review is unneccessarey, have a good day
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chramayne Macklin | Service Manager
Great service
They always get the job done. I love the snacks in the break room. And always love the stuff I buy from the parts counter.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Chramayne Macklin | Service Manager
Good service
Fast , friendly service. Only received an oil change but everything went well. Two salesman asked if we needed help as we walked thru the lot, when said we were just getting an arrive completed they left us alone.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle, Randall. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chramayne Macklin | Service Manager
Great place
Fast and convenient. Great place to shop for a new vehicle and have it serviced. People friendly and nice to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Christopher Walker | General Manager
Oil change
Had me in and out for oil change. I asked them to take a look at loose suspension and he told me he forgot to do it. He said they could look if I wanted but I was out of time.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chramayne Macklin | Service Manager
Making life easy on Disabled Veterans
Well... I enjoyed my entire appointment. I was greeted warmly by the counter staff in the Service Dept.for a scheduled oil change and recall. I was grateful that my appointment only took a few days not weeks into the future. I was told it would be a couple hours since I also had a recall that needed done. I let them know my 2020 Ram only had 3,056 miles on it and wanted to make sure I was ready for Winter. I went to settle in for a wait but I had been there before during rennovations and found the waiting area. VERY comfortable!!! After a while of being entertained by a cute baby a staff member came by to let us all know there were snacks there for us. I thought that was nice... and we all had a snack. Time passed by quickly and before I knew it they called my name. They completed in the time frame mentioned which was great because I had my emotional support girl at the daycare so she would not have to wait it out too. Because they completed in awesome timing I was able to pick her up before they closed for lunch. Everyone was pleasant than I came across during a couple walk around to see the new changes done. Very pleasant place! So.... From manager to mechanics and other staff I say thank you! Guess it was not so bad leaving home and have to go to town to take care of the "RAM". Ya'll made it easy!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Velda. Sincerely, Christopher Walker | General Manager
Great service
Customer Service at Klamath Falls Lithia Jeep are always at the top of their game. The Service reps are kind, courteous and respectful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Joseph. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge Klamath Falls, we value our customers and we look forward to seeing you down the road. Sincerely, Chramayne Macklin | Service Manager
Great service
Everything. People are really nice. Whenever I need something fixed or looked at or I got a question. They are always very helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team, Patrice! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Chramayne Macklin | Service Manager