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Lithia Chrysler Jeep Dodge RAM of Klamath Falls

(822 reviews)

Reviews

(822 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Jeep Dodge RAM of Klamath Falls from DealerRater.

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Great!

The service was done quickly and they repaired the leak in my tire. Julie in the warranty office was great, very helpful and friendly! Josh was super helpful as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Mechele! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chramayne Macklin | Service Manager

Great service clean facilities

Counter people are always helpful and asked us if there's any other issues that they could attend to friendly and courteous to the customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your marvelous feedback, Darrell. It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as helpful, courteous, and friendly service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Chramayne Macklin | Service Manager

Oil change

Oil service is easy drop off and I received a call when the work was done. Employee checked records to ensure no other service was needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for giving us the opportunity to service your vehicle, Mark. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chramayne Macklin | Service Manager

Great Service

John N. Is always a pleasure to encounter. Greets me by name, and informative of my trucks needs and recommendations

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your outstanding review, Michael! I'm very happy to hear that John was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chramayne Macklin | Service Manager

Great service

Everyone is so nice and helpful. The lounge is comfortable with amenities for adults and kids. I would definitely buy or service my car here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Chramayne Macklin | Service Manager

all around good

delivery driver Don, good sales people, good service, fast delivery,getting to twenty words is for a review is unneccessarey, have a good day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chramayne Macklin | Service Manager

Good service

Fast , friendly service. Only received an oil change but everything went well. Two salesman asked if we needed help as we walked thru the lot, when said we were just getting an arrive completed they left us alone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for giving us the opportunity to service your vehicle, Randall. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chramayne Macklin | Service Manager

Great place

Fast and convenient. Great place to shop for a new vehicle and have it serviced. People friendly and nice to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Christopher Walker | General Manager

Great service

They always get the job done. I love the snacks in the break room. And always love the stuff I buy from the parts counter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Chramayne Macklin | Service Manager

Oil change

Had me in and out for oil change. I asked them to take a look at loose suspension and he told me he forgot to do it. He said they could look if I wanted but I was out of time.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chramayne Macklin | Service Manager