Reviews
Excellent service writer and service
Service Representative was very helpful and informative about questions I had. Service to my vehicle was professional and recommended services were highlighted and explained. Overall experience was good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic review are greatly appreciated, Clifford! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chramayne Macklin | Service Manager
Great service and courteous people
The people are professional and courteous. Every time I bring one of my vehicles in for service they always know my name and greet me with a smile and kind words. Makes me want to come back to serve my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jimmie, thank you for your kind words. We feel our service department is what makes Lithia Chrysler Jeep Dodge Klamath Falls special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Chramayne Macklin | Service Manager
Quick and easy
My visit was easy to do and the service was very fast. I was happy that the estimated time frame was longer than the real time frame.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chramayne Macklin | Service Manager
Great experience Lithia Jeep
Service exceptional ,patience to explain everything, neat and clean area, lounge very nice, coffee and snacks, great seating neat and clean and prompt completion of needed work to be done on vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gail, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Jeep Dodge Klamath Falls! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chramayne Macklin | Service Manager
Service
The kindness and attention they put forth, also having my vehicle finished even after I dropped it off late. They worked with my schedule and fit me in to finish the recalls for my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joshua, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chramayne Macklin | Service Manager
Great Service
Fast friendly service, professional atmosphere, knowledgeable service techs. Enjoy going to this facility but a shuttle van would be nice for people who have to be at work during service hours
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Chramayne Macklin | Service Manager
Upload upgrade
Upload of new upgrade had a glitch but the Tech...Alex was on it and resolved the glitch quickly despite being very busy...well done
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care! Sincerely, Chramayne Macklin | Service Manager
Helpful staff in a jam
When our transmission in our only work truck went out and we were looking at a long wait for repairs, everybody in each area seemed to be trying their best to get us into a new truck quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Vincent. Sincerely, Christopher Walker | General Manager
Solid service department
Fast diagnosis of problem and courteous professional staff. Got a call as soon as car was serviced. All good. Happy enough with services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chramayne Macklin | Service Manager
Great customer service every visit
The staff are always professional, courteous, friendly, and helpful every time I bring my vehicle in, no matter how busy or slow their work day is.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Chramayne Macklin | Service Manager