Reviews
A great experience
Everything was handled promptly and professionally. Prices were fair. Great inventory to choose from. Love my new RAM 2500. Kaleb was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional and prompt. We hope you enjoy your new RAM 2500 and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Brandon Berg | General Sales Manager
Great Dealership in Pacific Northwest
Reasonable negotiations with trade-in and willing to work with customer, no pressure from the sales department or finance department. Nice and friendly auto dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jason, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, John Geraci | Service Manager
Great service
The times you are open work great for me. Great people to work with on my vehicle. Will go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, John Geraci | Service Manager
Great service
John in service was very helpful and professional! When I picked up my Jeep, our service rep was also very professional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful and professional during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, John Geraci | Service Manager
5th or 6th new car from Lithia in Klamath
Good service and friendly people. Michael in Finance did a great job. Salesman was ok. George who was not the primary salesman was very friendly.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Geraci | Service Manager
Great buying experience and follow up service
From our initial visit to discuss purchasing a new truck, through the buying experience, and subsequent visits the service has always been excellent. All of the sales and service staff we have encountered have been very good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for leaving this awesome review of our dealership, James. every member of our team truly is an outstanding member, like all of our employees, who is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Brandon Berg | General Sales Manager
A true VIP experience
Being a returning customer, I've been recognized from my previous visits. (Hopefully for good reason) It felt like there was expedited care taken just for me. The whole VIP experience. Not to mention, when something seemed awry after leaving the service center, I was able to coordinate to return that same day, with what felt like even greater care!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clinton, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, John Geraci | Service Manager
Great service
The service was very professional and fast. I got an oil and tires rotated with only a short wait time
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge Klamath Falls, we value our customers and we look forward to seeing you down the road. Sincerely, John Geraci | Service Manager
Service
It was done when they promised for my pick-up....they had to order parts and took me it can take up to a month to get them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, John Geraci | Service Manager
Every aspect of my Lithia experience was great
Sales Financing Service we're very happy to help me in every aspect of getting into my car as well as helping me with all my recent needs when my vehicle was down.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback, John. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Christopher Walker | General Manager