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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,349 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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2017 Civic EX-T sedan

It was a very easy and straightforward process to buy new car. This was the third time we have purchased a new Honda from Ramon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for posting your review and for letting Ramon assist you with the car buying process. We appreciate your business and continues loyalty to our dealership.

PROFESSIONAL SERVICE

MFON was a professional from the start. Easy to work with and willing to work with me. Made my whole car buying experience pleasant and efficient. No wasting time!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love hearing Mfon made your car buying experience a pleasant one! Thank you for trusting us with your business.

Thanks for giving me a great service. Specially RAMON

Ramon is the best sales man ever. Very polite. Excellent and experts. I spend only one hour to take my new car out of the dealership and enjoy driving back home. Thank very much dear RAMON. Also... I would like thanks that young lady in finance. Sorry I forgot her name. Thanks again for Laurel Honda and thanks for my daughter Jill .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

You are very welcome! We are thrilled that both Ramon and the rest of our staff made your car buying experience an enjoyable one. Welcome to the Ourisman Family!

A Kind Man and Amazing to Work With

Mfon was amazing to work with during my recent visit. Kind, knowledgeable and very calm. He did not use high pressure or behave like a car salesman. He truly is a product expert and a nice man to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing! We work hard to provide a great customer experience. Mfon is an asset to our company. We appreciate you trusting us with your business.

Honda Ourisman

Ramon was extremely helpful to my father and me in facilitating the purchase of an amazing vehicle. He ensured a seemless transaction took place for a very easy purchase. Thank you Ramon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

You are very welcome! We pride ourselves on terrific customer service and are thrilled to know Ramon provided you and your father with a seamless car buying experience.

Great treatment

This Honda team was helpful, smart and motivated to get my business. Great experience overall! Short of a phone charger I got everything I wanted and then some.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much! We love hearing your had a great experience working with our staff!

Salesman Mfon Mfon helped me start the year off great!!

A few years ago I needed a car bad but my credit wasn't to good so I had to go where " your job is your credit " and got stuck with a high interest rate of 26% 😔 plus a high car note. I needed to get outta that car quick. I called Ourisman Honda of Laurel and spoke with Mfon Mfon and told him my problem. He said no worries Mr Lee just come in and see me. I went to see him after a long day of work tierd and sleepy just knowing he wasn't gonna give me any good news. Boy was I wrong. I worked on my credit over the last year a little but wasn't expecting it to be where it was. So he worked his magic and next thing I knew was I was walking out with a brand new car with a 6% interest rate and no money down! He definitely had my back and help me out greatly. I will be back to purchase my next vehicle with them as well. Everyone was helpful.... thanks again Mfon, Isaac and Brian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome! We love hearing that Mfon, Isaac and Brian were able to get you into a new Honda. We appreciate your business and look forward to working with you again in the future.

Excellent service

Execelent service, very professional realible I will definitely recommend to any of my friend who needs a car to start his or her life. They were all very helpful. Thanks once more Mr. Mfon.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

You are very welcome! We appreciate your recommendation and look forward to helping your friends and family with their car needs.

Great Experience

I bought my 2018 Honda Ridgeline from Brandon at Ourisman Honda. From the start, he was very personal towards me as a customer and was considerate of my time in making the decision to purchase the truck. Upon arriving for my test drive, he was ready to provide his excellent service on my behalf. The transaction was smooth and to the point at Ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing! Brandon and the rest of our team work hard to make sure our customers leave happy. We appreciate your business and want to welcome you to the Ourisman family.

Letter of Appreciation for Mfon Mfon and Ourisman Honda

During the end of 2017, I was going through some challenges in my life. 1. My vehicle got totaled parked in my complex 2. I had to have surgery and make my doctors appointments 3. And trying to work at the same time before my vacation started before the holidays From the time I walked through the door of Ourisman Honda Volkswagen of Laurel, Mr. Mfon U. Mfon greeted me and my friend and provided me with outstanding customer service. He was very polite, humble, great personality, professional, he values his customers and works hard to make sure I had a pleasant and positive purchasing experience. Moreover, I'm not sure when his tour of duty (TOD) ended but he was patient and waited for me to return back from my doctor's appointment to finish up my purchase to make sure that I was totally satisfied. He was very attentive and was most helpful in meeting my needs. I had visited several dealerships; however, by far he represented Ourisman Honda Volkswagen of Laurel Excellently! Great Place, Excellent and Efficient Service!!! P.S. The following Sales Manager and Sales Staff I've interacted with since purchasing my vehicle was very Professional as well! Roger D. Ford Da'Sha Ebb Anthony Davenport Donna Scott God Bless You All, Anthony Beden

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We value each and every client and are happy to hear you had such a positive experience with Mfon and the rest of our team. Welcome to the Ourisman family!