Rairdon's Chrysler Dodge Jeep RAM of Kirkland

Took my 2011 Jeep GCL in for a recall and additional service, which included Lube service and brakes all around. They gave me a loaner, and finished the job in great time, with additional discounts with their coupons. Friendly staff, the manager authorized the discounts without a hassle, and my intake person, Alyssa, was awesome!

Excellent customer service by Brian Nelson. He kept me informed of the process and was very pleasant to work with.

Meghan was great greeted me on entry checked in promptly vehicle was done on time and staged for delivery. Good job

Poor service department. Just say what they think you want to hear. No follow up on complaint calls. Just giving other Dodge dealerships a bad name.

Horrible service department waited 4 hours for oil change and that’s express service. I was told an hour on the phone and no appointment necessary. I came down from Bellingham as this is where I bought the car and told I had to get the 1st oil change done there. Manager just gave excuses should’ve jumped in and helped his team. They should have a VIP lane if you bought the car from them. Terrance service department rep. who signed me in was rude from the get go. I will never go back to the service department again.

Had issue with Jeep on weekend they couldn’t help that day, never even bothered to come out to parking lot to look at it. Ended up making an appointment for three days later. The gal that processed my drop off was great. The price however was through the roof for a thermostat replacement that included a $150+ assessment fee. Plus’s the cost for the loaner which I don’t recall paying on previous (also overpriced service) visits to that dealership. With todays competition for customers only the young lady who processed my work seemed to care. I will certainly shop around next time.

Was in the service dept. yesterday, and David Libby did a great job helping me. Got me in exactly when my appointment was scheduled, and addressed every concern I had!

Ended up purchasing a different car than I planned on (same model and year, just a different color and slightly higher miles). But Jordan was an absolute pleasure to work with. No pressure sales tactics or smarminess. The process was quick and painless, and though there was a lot of paperwork (isn't there always when buying a car!), the fellow in finance made everything as straightforward as possible. I will definitely come back in a few years, when I need to replace my big truck.

Meghan in service who has helped keep my RAM eco diesel running perfect for over 100,000 miles has been instrumental in helping with my service, educating and informing me professionally. I couldn't ask for a better service experience and looking forward to working with Meghan for another 100,000 miles. Rairdon us lucky to have such a pro.

It's an expensive shopping experience . Don't do it often. Unless you really have to .