INFINITI of Naperville

Last minute New Year's Eve car shopping. We not only received excellent service, but an amazing deal!!! Thank you for your patience and service.

Great shopping car experience, incredible and excellent service quality!! Staff are so friendly and nice, do not hesitate to contact them if you need help, they definitely will impress you!!

Professional, sales and service provided by Mr. Dennis Voice. Dealership has strong reputation in the community. Highly recommend.

The administration went to good lengths. They worked to resolve my buxget restrictions to enable our mission. One question: Has this vehicle been served with the requsite KIA immobilizer?

I am a 90 year old woman who just purchased my third Infinity. I have had good service from my cars. I contacted Randy Chin early February, but didn’t come in to test drive until several weeks later. V. The reason being the terrible weather. Randy didn’t continually phone me , but occasionally emailed. He never got real pushy, and was always very polite. Several days after I picked up my car I called Randy about a problem which he quickly resolved. My old Inifinity was being shipped to my grand daughter in CO. Randy and Dale made sure that this was taken care of. I enjoyed working with Randy, and that he had the patience to work with me. Top notch man!

I originally took my vehicle to Infiniti of Orland Park and, after they informed me that they couldn’t really figure out what was going on with my convertible top, so I called Infiniti of Naperville. The service advisor assured me that one of his master technicians would “surely” be able to diagnose my vehicle. Well… I took it in and they informed me that they would need another 3 hours of labor to see if they could diagnose it (with no guarantee that this would be sufficient enough time) but would be charged another $700 just to diagnose on top of the $211 they were already going to charge me. They charged me $211 to tell me that they couldn’t figure it out either. lol… At least Orland Park Infiniti had the decency to say we can’t do it and didn’t charge me a diagnostic fee at all. After all, they didn’t tell me anything. I’m not annoyed with their inability to diagnose, as it’s obviously a hard component to work on, I’m annoyed at at a business model that looks to charge regardless of whether or not an actual service was provided.

Awesome costumer service! I would highly recommend Infiniti Naperville! Sales, Finance and Service are all amazing at this location. Mark, our salesman, was friendly, honest, patient, and kind. He made the car purchasing experience a smooth and enjoyable process. Joe in finance was the icing on the cake. He explained everything throughly, worked hard to get us the best rate and warranty. He was very personable, honest, friendly and efficient! I can't say enough about how happy I am with the level of service provided!

Had a great experience purchasing my vehicle! Adam did a great job and was very knowledgeable about the vehicle!

Working with Randy was so easy and flawless! Felt very comfortable through the whole process!

Thank you mark for helping me get a great deal on my new truck very satisfying with it.