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INFINITI of Naperville

(3,736 reviews)
Visit INFINITI of Naperville
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 national dealer award 2014 state dealer award 2013 national dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (630) 427-4205 (630) 427-4205
Used (630) 487-5536 (630) 487-5536
Service (630) 395-7924 (630) 395-7924

Reviews

(3,736 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Naperville from DealerRater.

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20 year old first time car buyer, no judgement and very

20 year old first time car buyer, no judgement and very happy to explain things to me if I didn’t full understand. Was referred to come here by my uncle who’s bought three cars from here and did not leave disappointed!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Adam was a pleasure to work with!

Adam was a pleasure to work with! Honest, easy to work with and explained the process throughly!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Adam is friendly, knowledgeable, and genuinely cares

Adam is friendly, knowledgeable, and genuinely cares about his customers. His experience in the industry is evident. We never felt pressured in any way and we’d highly recommend others to work with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Adam was wonderful helping us buy our son a car.

Adam was wonderful helping us buy our son a car. He stayed with us to the very end making sure all our needs we met!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Randy was wonderful to purchase a car from.

Randy was wonderful to purchase a car from. He was very knowledgeable and helpful with a unique split buyer situation. All of the staff we worked with were very helpful and tried to quickly get out us on time to get back to work. Randy even met us on his day off to complete the car purchase.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Got back with me right away through email, but did not

Got back with me right away through email, but did not entertain my price. Thought their price was a little high compared to other cars that I’ve been looking at in the same area of price wise in mileage

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Bw, thank you for sharing your recent experience. We use fairly sophisticated software that helps us analyze the market day by day and price our vehicles competitively.

Dennis Voice was excellent while purchasing a new

Dennis Voice was excellent while purchasing a new vehicle. He displayed outstanding customer service and left extremely satisfied. Thank you Dennis!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Derek Bittner, thank you; we appreciate your feedback!

Mark was very easy and informative with our purchase!

Mark was very easy and informative with our purchase! Will definitely buy from him and Infiniti of Naperville again!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very nice to Work with on a purchase.

Very nice to Work with on a purchase. Staff was friendly and actually fun to work with.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Conner was awesome to work with, super transparent and

Conner was awesome to work with, super transparent and easy car buying process. Joe was awesome as well!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ry, we really appreciate your feedback about Connerm Joe and the team here. Thank you!