Reviews
Great Service
Every interaction with service staff was positive and helpful. I needed my tire pressure checked but was able to get my car fully serviced (tire rotation, oil change, etc) since I was so close to the mileage to do so. And I got a car wash! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathryn, we are glad to hear you enjoyed your recent visit to our service department. At I-5 Toyota we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that we can assist you with. Best regards, Robert Pehl - Vice President - 360-740-9300
Prius service
Ariel and Brian were both courteous and responsive. I was pleased with the service and report as well as with the COVID awareness and safety.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you! Best, Robert Pehl - Vice President - 360-740-9300
Clean facilities, Clean vehicles, open inside.
I liked purchasing a new car. It was clean and all ready for me. The process of getting approved seemed quick. I appreciated that.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, Robert Pehl - Vice President - 360-740-9300
Well informed, ready for my appointed test drive
Lyle seemed very well informed and was ready for my appointment, having the car up front and warm. He gave me plenty of time to make my decision, offering a different vehicle to test drive. I’ll look forward to returning for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Julie! I'm very happy to hear that Lyle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Robert Pehl - Vice President - 360-740-9300
Great Deal and Pleasant experience
We loved Charlie and John Land and Robert Dickey. Not so fond of one person who was rude on trade in but we will come back. Overall a great experience.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eva, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Robert Pehl - Vice President - 360-740-9300
Great service
Gene Haris is a great salesman and is very knowledgeable about the products and answered all my questions and concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Travis! We're glad to have Gene on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Pehl - Vice President - 360-740-9300
Best place to buy a car
Everyone was easy to work with and no pressure sales. I will definitely reccomend this dealership to any of my friends and family that are looking to.buy a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of I-5 Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Robert Pehl - Vice President - 360-740-9300
Convenient service
It was convenience to make an appointment. Speed of service was great. Facilities were clean and as comfortable as possible under Covid-19 restrictions.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you! Best, Robert Pehl - Vice President - 360-740-9300
Courteous -Friendly -Excellent service-Very Clean
Friendly--Courteous --Went the extra mile for me. Great Covid-19 procedures. Had mice problem with interior of car. Explained how to combat this situation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Robert Pehl - Vice President - 360-740-9300
Awesome Car Buying Experience
Every person that helped me with the process, went above and beyond to make sure I had what I needed. These people would be James, Scotty, Charlie, and Henry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Robert Pehl - Vice President - 360-740-9300