Reviews
Great service
I was able to do everything over the phone with John Spoons. Also, we signed the paperwork and got out of the dealership within an hour. The service was very fast. This was definitely the fastest car buying experience we had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Robert Pehl - Vice President - 360-740-9300
Excellent customer service And very friendly staff
Very friendly staff and very helpful , made repairs on an issue after I bought my truck,, and made sure to work around my schedule I'm very happy with my purchase and will definitely send friends and family in the future
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at I-5 Toyota was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions, please feel free to contact us. Best, Robert Pehl - Vice President - 360-740-9300
Buy Your Car Here!!!!
Charlie Zhang was honest, upfront, respectful and not pushy. He was great to work with! Pricing could not be beat either. Great experience as a first-time Costco auto purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Maxine and thanks for the great feedback! We're very happy that Charlie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Pehl - Vice President - 360-740-9300
excellent protocol! guiding with Corona -Virus
Smooth, excellent personal with great communication and good ethics!. appointment were on time and really was treat it with respect!.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Robert Pehl - Vice President - 360-740-9300
Professionalism of staff
Knowledge of product was top knock, helpfulness of salesman and finance staff was first rate. The walk through of the cars features was very detailed and complete. All this made for a rewarding experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Robert Pehl - Vice President - 360-740-9300
Great cars, yes but great service, too!
Gene was excellent!! The car is awesome. The Hybrid highlander is exactly what we needed. We will be back soon for another Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Kevin! We're glad to have Gene on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Pehl - Vice President - 360-740-9300
Best new car buying experience ever!
They valued our time and no back and forth. They offered their best deal and the ease of the transaction, it was the fastest and best dealer experience we’ve ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, Robert Pehl - Vice President - 360-740-9300
not happy
my service was done in a timely matter, but not happy with the results I was told that my 70000 mile tire needs to be replaced at 50000 miles
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, We would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation to make things right. We would like to reach out to you and see what we can do to work with you and to be able to earn your business back. Sincerely, Robert Pehl - Vice President - 360-740-9300
regular scheduled maintenance
everyone is courteous and helpful if I have questions. I drive almost 30 miles from my home to this dealership where I bought my truck because I like the atmosphere.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Robert Pehl - Vice President - 360-740-9300
Great service in sales our first New car
No pressure very quick to respond on the price game no bs very friendly all the staff very impressed and lm hard to please and hate car dealers as we've already been to 13 toyota dealers in Washington and oregon Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to I-5 Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Robert Pehl - Vice President - 360-740-9300