Reviews
Basic service, Does not feel like a luxury brand.
Basic service, Does not feel like a luxury brand. Service agents are robotic and are not trying to help you. Extra service charge for credit card is not luxury.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your honest feedback. We're sorry to hear that your experience did not meet your expectations. Providing a luxury-level experience is very important to us, and we regret that we fell short. Your comments about our service agents and the credit card fee have been noted and will be shared with our management team for review. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park
Excellent service.
Excellent service. Buying a car from Natalia Haq went extremely well. She was attentive, knowledgeable and efficient.. Highest recommendation! Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that your car-buying experience with Natalia Haq went so smoothly. Her attentiveness, knowledge, and efficiency truly make a difference, and we’ll be sure to share your compliments with her. We appreciate your highest recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park
As usual, INFINITI Of Orland Park provided excellent
As usual, INFINITI Of Orland Park provided excellent service. LaToya Tenton was professional, friendly and her communication was exceptional.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're thrilled to hear that you received excellent service once again. We’ll be sure to pass along your kind words. We look forward to serving you again at INFINITI of Orland Park! Best Wishes, INFINITI Of Orland Park
The staff was nice and accommodating.
The staff was nice and accommodating. They didn't put pressure on me to buy a car. They actually catered to my needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad to hear our team was accommodating and focused on your needs without any pressure. That’s exactly the experience we strive to provide. We appreciate your feedback and hope to assist you again in the future! Best Wishes, INFINITI Of Orland Park
The work was done well and quicker than I thought.
The work was done well and quicker than I thought. I've come rely on their service department and have been their customer for many years
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued loyalty and kind words! We're glad to hear the work was done efficiently and met your expectations. It's always a pleasure to serve you, and we truly value your long-time trust in our service department. Best Wishes, INFINITI Of Orland Park
As ALWAYS the service is the best in the industry, and
As ALWAYS the service is the best in the industry, and the advisors are topshelf.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're thrilled to hear our service and advisors continue to exceed your expectations. We truly appreciate your loyalty! Best Wishes, INFINITI Of Orland Park
My visit at the dealership was great they did all my
My visit at the dealership was great they did all my service in under an hour and even washed my car.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re happy to hear your service was quick and that you appreciated the car wash. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park
The dealership provided a clean, neat and comfortable
The dealership provided a clean, neat and comfortable atmosphere that allowed the way for a great car buying experience. I felt recognized and respected. There were no high pressure sales tactics and the customer service was superb. The vehicle selection was great and although I did not get the AWD vehicle that I initially selected, I was still very pleased with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review! We're delighted to hear you felt recognized and respected throughout your car-buying experience. Providing a pressure-free environment and excellent customer service are top priorities for us. We're glad you’re pleased with your purchase and hope you enjoy your new vehicle. We appreciate your trust and look forward to serving you again! Best Wishes, INFINITI Of Orland Park
The technican that did my oil change failed to secure the
The technican that did my oil change failed to secure the cover under my engine my wife drove the car home. The noise was very scared. Thanks to Christine for her help She sent a technican to my house and he was able to reattach the engine cover. She offered a free oil change the next time I return. I appreciate her concern
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and the 4-star review. We apologize for the inconvenience caused, and we’re glad Christine was able to step in quickly and resolve the issue. Her dedication to customer care truly shows, and we appreciate your understanding. We look forward to providing you with a smooth and positive experience at your next visit. Best Wishes, INFINITI Of Orland Park
Christine has been wonderful ever since I’ve been coming
Christine has been wonderful ever since I’ve been coming to the dealership she’s helpful and outgoing to make sure her customers are very satisfied and for that I’m grateful for that
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear that Christine has consistently provided you with such helpful and attentive service. Her dedication to customer satisfaction truly makes a difference, and we’re grateful to have her on our team. We appreciate your loyalty and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park