Reviews
Great experience working with Kerrie!
Great experience working with Kerrie! She was very pleasant, professional and attentive to my needs! I appreciate her service orientation and overall knowledge! Thanks Kerrie!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're so glad to hear that Kerrie made your experience pleasant and took great care of your needs. We truly appreciate your feedback and will make sure to pass along your thanks to her! Looking forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park
Great experience, very smooth process.
Great experience, very smooth process. I enjoyed working with Subhi as well as his manager Eddie. They were attentive and not dismissive. Smooth process and great communication
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We're so glad to hear that you had a smooth experience working with Subhi and his manager Eddie. We appreciate your kind words about their attentiveness and communication. We look forward to assisting you again in the future! Best Wishes, INFINTI Of Orland Park
Infiniti of Orland Park delivers great customer service.
Infiniti of Orland Park delivers great customer service. They are very professional and attentive to the needs of their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're so glad to hear that we delivered great service and made sure your needs were met. We truly appreciate your kind words and look forward to assisting you again in the future! Best Wishes, INFINIT Of Orland Park
Great service!
Great service! Very attentive to my needs for my car. Frank Popo is an asset to your company!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're so glad to hear that Frank Popo provided great service and was attentive to your needs. We truly appreciate your kind words, and we'll be sure to pass them along to Frank. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
Unfortunately, you can't recommend the dealership as both
Unfortunately, you can't recommend the dealership as both yes/no it has to be either/or. Yes, I would recommend one person in the service department, Mike. No, I just saw my car on the internet for roughly $10K less than what was quoted to me at the dealership. Oh, it was my purchase with the same Vin, color and interior. I have had an infinity from Orland Park since 2014, but I truly feel I got ripped off with this one. The manager knew the vehicle was priced less online and had hail damage but failed to tell/give me the online price. So much for customer loyalty. Instead, I got the highest price even when I told them what I wanted to spend, it didn't seem to matter to him. There was a lot of back and forth with the price. Financing was unbelievably slow. Truly a different experience this time around. I should have visited the site first and got the car online. This would be my suggestion to anyone looking to purchase a pre-certified vehicle. We need to re-negotiate!
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, and we sincerely apologize for the frustration you've felt. It’s clear that we did not meet your expectations, and we deeply regret that. We value your loyalty as a customer, and we’re concerned to hear about the pricing discrepancies and the lack of transparency during your purchase process. We would like to make this right and resolve the issues you've raised. Please contact our management team directly, and we’ll work together to address your concerns and ensure you're satisfied with your vehicle and the overall experience. Your feedback is important, and we appreciate the opportunity to improve. Best Wishes, INFINITI Of Orland Park
Infiniti of Orland Park is an exceptional dealership.
Infiniti of Orland Park is an exceptional dealership. The staff are professional, courteous and knowledgeable. Natalia was very patient and professional while advising me on purchasing a new car. This is my 3rd Infiniti vehicle purchased at this dealership and each time the process was smooth and went without a glitch. I would like to add that every time any repairs are needed, they are always performed in an expeditious manner and I am always informed on the progress and details of what needs to be done. I appreciate the peace of mind when I bring my car in for service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing review! We're so grateful for your continued trust in Infiniti of Orland Park, and we’re thrilled to hear that Natalia provided you with excellent service during your purchase. It’s great to know that your experiences, both with purchasing and service, have been smooth and reliable. We truly value your loyalty and appreciate your kind words about our team’s professionalism and communication. We look forward to serving you for many more years to come! Best Wishes, INFINITI Of Orland Park
There is no way to describe the good service Natalia Haq
There is no way to describe the good service Natalia Haq client advisor performed with us in our adventure buying a car thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing feedback! We're so glad to hear that Natalia Haq provided exceptional service during your car-buying journey. She truly goes above and beyond to make the process as smooth and enjoyable as possible. We appreciate your kind words and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
Christine Griswold was a very representative for
Christine Griswold was a very representative for Infiniti. She was helpful and kept me informed about how the work was coming along with my vehicle. This I did appreciate.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're so glad to hear that Christine provided helpful service and kept you informed throughout the process. We appreciate you sharing your experience, and we’ll be sure to pass along your kind words to Christine. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park
Kerri was awesome, polite and professional and made me
Kerri was awesome, polite and professional and made me feel like a valued customer. The dealership took care if my oil change and tire rotation, even got a car wash.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're thrilled to hear that Kerri provided such excellent service and made you feel like a valued customer. It's great to know that your oil change, tire rotation, and car wash were all taken care of smoothly. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park
Frank took care of my service and did an amazing job
Frank took care of my service and did an amazing job explaining the issues that needed to be fixed in my truck in a way no one had explained before. I got there early and he happily took my truck for service early. I am happy with the experience and would recommend to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re thrilled to hear that Frank took such great care of your service and explained everything so clearly. It’s awesome that he was able to get your truck in early and make your experience even better. We truly appreciate your recommendation and look forward to serving you again! Best Wishes, INFINITI Of Orland Park