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DARCARS Lexus Of Silver Spring

(1,808 reviews)
Visit DARCARS Lexus Of Silver Spring
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–8:00pm 8:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (301) 830-5979 (301) 830-5979
Used (301) 658-7902 (301) 658-7902
Service (301) 658-7966 (301) 658-7966

Reviews

(1,808 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus Of Silver Spring from DealerRater.

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It was beautiful experience

I was a friendlyrics environment with smiling people reasdy to work with you to ensure you get the best for your money. Nice people. Good price also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Fantastic! Thank you so much for sharing this wonderful review!

Best Service Ever

I have serviced my car with the same person CJ Radfar for the past three years and I could not be more happy with the experience. CJ is not only super nice to deal with, he is also knowledgeable about the car and what it needs. He remembers past issues and, in short, inspires confidence. When the car is returned, I feel totally safe and ready to enjoy my car again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Simply wonderful! Thank you so much for putting your trust in us! We truly appreciate it!

Tony Kim provided extraordinary service possible

I went in and purchased GS 350. Tony Kim was the most helpful and honest sales rep at the dealership. He thoroughly helped me select a model, options, and choose best possible finance options. I will highly recommend this dealership and this sales rep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear your experience went perfect! Thank you for sharing. Enjoy!

excellent service

Great facility and excellent service! Tony Kim really went above and beyond our expectations. Everyone there was very friendly and honest. My wife and I were very happy new car owners. Best lexus dealership in the entire dc metro area hands down!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! It sounds like Tony was able to reach our goal of exceeding our customers expectations! Thank you so much for the lovely review! Congratulations!

Great experience

The customer service at Lexus of Silver Spring is what sets this dealership apart from its competitors. I was really impressed with the guest relations manager Dawn, who made my first car buying experience enjoyable and stress-free from start to finish. My numerous emails and questions were always answered promptly and thoroughly. Dawn’s knowledge, professionalism, and communication skills, along with her warm and friendly demeanor made me feel like such a valued customer. I can’t recommend this dealership enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased that Dawn was able to provide you with the service you deserve! Welcome to the DARCARS family!

My New Lexus

Godfrey was friendly and helpful. He has good knowledge of all aspects of my car. He took his time explaining my options and then patiently showed me how to operate my new Lexus. He made the whole process easy and enjoyable. Godfrey is a great guy and I LOVE my new Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Congratulations! We are so happy to hear everything went well. Thank you for sharing this very kind review! Enjoy!

Just Great

So glad Lexus of Silver Spring has someone like Dawn Smith who really exudes what customer service is all about. Her attention to detail and tireless efforts made me feel like a valued customer and friend. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this! We are so happy to hear that Dawn was able to make your experience enjoyable!

great experience, knowledgeable, highly recommand

I received quote from the Nimitt in Friday evening. And we bought the SUV in next day. Good buying experience in the dealer. No pressure sell. Honest price quote. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! Thank you so much for reviewing us! Enjoy your new vehicle!

Great experience

Great experience overall! Special kudos to Dawn Smith in guest relations for making sure all of my needs were met. She even followed up afterwards to check in...top notch customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Fantastic! Thank you so much for taking the time to share this lovely review! We truly appreciate it!

Excellence is service that has never changed in 15 years!

Just got the RX350 at Lexus of Silver Spring. What an amazing car!! My family including my wife and son are all Lexus of Silver Spring customers and we are amazed how consistently outstanding our sales experience and service after the sale have been. Ajay has been our salesman for my entire family and friends. He is extremely knowledgeable about all facets of the vehicle and always is available to us after the sale to answer any questions about the car. It is wonderful to have a salesperson that is so sincere and dedicated. He is very excited about the Lexus product and you feel that as he speaks about the features. Service on the rare occasion we have ever needed it is excellent and the mechanics are efficient and highly competent. I have sent all of my friends to this dealership who share my feeling!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Wow! Thank you so much for sharing your experience with us and your family and friends! It is truly our pleasure to serve! Enjoy your new beautiful RX350!