Reviews
It was beautiful experience
I was a friendlyrics environment with smiling people reasdy to work with you to ensure you get the best for your money. Nice people. Good price also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic! Thank you so much for sharing this wonderful review!
Best Service Ever
I have serviced my car with the same person CJ Radfar for the past three years and I could not be more happy with the experience. CJ is not only super nice to deal with, he is also knowledgeable about the car and what it needs. He remembers past issues and, in short, inspires confidence. When the car is returned, I feel totally safe and ready to enjoy my car again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Simply wonderful! Thank you so much for putting your trust in us! We truly appreciate it!
Tony Kim provided extraordinary service possible
I went in and purchased GS 350. Tony Kim was the most helpful and honest sales rep at the dealership. He thoroughly helped me select a model, options, and choose best possible finance options. I will highly recommend this dealership and this sales rep
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear your experience went perfect! Thank you for sharing. Enjoy!
excellent service
Great facility and excellent service! Tony Kim really went above and beyond our expectations. Everyone there was very friendly and honest. My wife and I were very happy new car owners. Best lexus dealership in the entire dc metro area hands down!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful! It sounds like Tony was able to reach our goal of exceeding our customers expectations! Thank you so much for the lovely review! Congratulations!
Great experience
The customer service at Lexus of Silver Spring is what sets this dealership apart from its competitors. I was really impressed with the guest relations manager Dawn, who made my first car buying experience enjoyable and stress-free from start to finish. My numerous emails and questions were always answered promptly and thoroughly. Dawn’s knowledge, professionalism, and communication skills, along with her warm and friendly demeanor made me feel like such a valued customer. I can’t recommend this dealership enough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We are pleased that Dawn was able to provide you with the service you deserve! Welcome to the DARCARS family!
My New Lexus
Godfrey was friendly and helpful. He has good knowledge of all aspects of my car. He took his time explaining my options and then patiently showed me how to operate my new Lexus. He made the whole process easy and enjoyable. Godfrey is a great guy and I LOVE my new Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations! We are so happy to hear everything went well. Thank you for sharing this very kind review! Enjoy!
Just Great
So glad Lexus of Silver Spring has someone like Dawn Smith who really exudes what customer service is all about. Her attention to detail and tireless efforts made me feel like a valued customer and friend. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this! We are so happy to hear that Dawn was able to make your experience enjoyable!
great experience, knowledgeable, highly recommand
I received quote from the Nimitt in Friday evening. And we bought the SUV in next day. Good buying experience in the dealer. No pressure sell. Honest price quote. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful! Thank you so much for reviewing us! Enjoy your new vehicle!
Great experience
Great experience overall! Special kudos to Dawn Smith in guest relations for making sure all of my needs were met. She even followed up afterwards to check in...top notch customer service!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! Thank you so much for taking the time to share this lovely review! We truly appreciate it!
Excellence is service that has never changed in 15 years!
Just got the RX350 at Lexus of Silver Spring. What an amazing car!! My family including my wife and son are all Lexus of Silver Spring customers and we are amazed how consistently outstanding our sales experience and service after the sale have been. Ajay has been our salesman for my entire family and friends. He is extremely knowledgeable about all facets of the vehicle and always is available to us after the sale to answer any questions about the car. It is wonderful to have a salesperson that is so sincere and dedicated. He is very excited about the Lexus product and you feel that as he speaks about the features. Service on the rare occasion we have ever needed it is excellent and the mechanics are efficient and highly competent. I have sent all of my friends to this dealership who share my feeling!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thank you so much for sharing your experience with us and your family and friends! It is truly our pleasure to serve! Enjoy your new beautiful RX350!