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DARCARS Lexus Of Silver Spring

(1,808 reviews)
Visit DARCARS Lexus Of Silver Spring
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–8:00pm 8:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (301) 830-5979 (301) 830-5979
Used (301) 658-7902 (301) 658-7902
Service (301) 658-7966 (301) 658-7966

Reviews

(1,808 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus Of Silver Spring from DealerRater.

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Great service

Sam is great. After I purchased my Lexus he came to my home and set up my garage and demo. He even came to my new home to set my garage again. He is the best. He really takes care of you. Thank you Sam.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing!

Excellent service - great deals

I worked with Shell Lewis to get a terrific deal on a new 2017 Lexus RX 350. Shel was knowledgeable, friendly and persistent. He made me an offer I could not refuse. I am a very happy customer because of his attention to detail. I also had a good experience with other members of the staff and found them all to be extremely professional. Would highly recommend them for a new or used Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Fantastic! We are thrilled our team was able to assist. Please let us know if you need anything or have any questions. Enjoy!

Amazing service

Huge Thank to Sam Kim and Sally Morshed for amazing service! I'm very happy to be a owner of my first Lexus and definitely will return for another one in the future!!! Thank you very much guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations! Thank you so much for sharing. We are thrilled our team was able to assist and make your experience wonderful. Welcome to the DARCARS Family!

BEST car buying experience in 30 years of purchases!

Sam was awesome from the first moment I spoke with him. Professional yet personable; well-informed about the vehicle details. He assured he addressed all of my questions. He went above & beyond to meet my needs. This was surely the best & most enjoyable experience I've encountered when buying a vehicle. He sets the bar for how other sales professionals should treat their customers. Great listener, well-informed, friendly & eager to please! Sally took care of closing out the deal quickly & efficiently for me when it was time to make the purchase. I can't say enough about how much I appreciate the professionalism & courtesy of both Sam & Sally. I've purchased from other Lexus dealers in the past - no more - Lexus of Silver Spring & Sam is now my 'go-to' dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for your wonderful words! Let us know if you need anything, we will be happy to help.

Easy and great service

Explained everything, easy process. Friendly and well informed sales people. Even after purchase available to help and answer questions. Convenient location. A variety of options to choose from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review. It is truly our pleasure to assist you!

Most hassle free experience ever!

I went in last month to lease a 2016 Lexus GX 460. I was acknowledged by one a sales person (Shell Lewis), who treated me and my family as if I was a celebrity! Shell went above and beyond to make me and my family comfortable with making this purchase and providing me with a great rate to go along with it. I am recommending everyone I know to Shell and Lexus of Silver Spring. A+ Service... Thanks a million, Shell Lewis! Bryan Anderson and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your wonderful review! Enjoy your awesome New GX 460. Welcome to the DARCARS Family!

Review of Lexus of SS and Jonathan Dorfman

I have purchased three Lexus cars from Lexus of Silver Spring. As soon as I walked into the dealership October 2015 to purchase a new car, Salesman Jonathan Dorfmann greeted me. I immediately felt that Jonathan was someone I could work with. Jonathan spent time showing me the car and it's features. We came back to his desk and began to work numbers. We worked the numbers until we were both comfortable, and I purchased the car. I came back to the dealership three months later for Jonathan to show me a feature on the car. Another car caught my eye. We immediately began talking and talking about whether I could afford the car. Once I decided that I wanted the car, Jonathan worked again feverishly on the numbers in order for me to purchase the 2016 Lexus. Since the color car that I wanted was not on the lot, he gave me a loaner car until my car came in. Each time I go to the dealership, Jonathan knows and greets me very pleasantly, and confirms with me that the car is running well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your loyalty! It is truly our pleasure to assist you!

Caroline, first time customer

I purchased my first Lexus RX350 at this dealership at the end of October. Mr. Shell Lewis was the salesperson. Mr. Lewis did anot excellent job! He provided exceptional service from reviewing all the features of the car, going over the pricing and walking me through the entire process from the test drive to the purchase, to setting everything up for me in the car before I left the dealership. Great customer service! SheLloyd Lewis was professional, friendly and very helpful. I highly recommend him and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your lovely words and business. Let us know if you need anything. Welcome to the DARCARS Family!

Purchased a pre-owned Lexus IS-F October 2016

Shell was kind enough to reach out and answer all of my questions regarding a vehicle they had on their website. He offered exceptional service and was very knowledgable regarding the vehicle I was interested in and other makes and models in general. He was not pushy and worked day and night to answer any questions I had. I hope going forward that he will be a part of my servicing and other purchases in the future. Would purchase from again and recommend fully.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Fantastic! Thank you so much for sharing. Let us know if you need anything. Welcome to the DARCARS Family!

Excellent Service

Lexus of Silver Spring Service Department provides awesome customer service. They are always very prompt with completing service on my vehicle and the staff is very accommodating. The service manager CJ always goes above to ensure that my experience is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing!