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DARCARS Lexus Of Silver Spring

(1,821 reviews)
Visit DARCARS Lexus Of Silver Spring
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–8:00pm 8:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (301) 830-5979 (301) 830-5979
Used (301) 658-7902 (301) 658-7902
Service (301) 658-7966 (301) 658-7966

Reviews

(1,821 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus Of Silver Spring from DealerRater.

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5 start service from Alex A.

I highly recommend doing business with this dealership. Alex is the very best! He knows Lexus in and out, he was very personable, listened to my needs, was fast and made things very easy for me. He made sure I new the car features, worked with me on the app and car play, introduced me to the service manager who would be servicing my car going forward and also introduce me to the General Manager. I would highly recommend this dealership and for sure will continue only buying my Lexus from Alex! Thank you Alex Abbaszadeh you went above and beyond my expectations!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review and your recommendation. Alex will be happy to learn that you are satisfied with your experience. Congrats on your new vehicle! We hope to see you again soon. Thanks again, DARCARS Customer Relations

Excellent

The personal are very nice and careful. The place is big, clean and confortable. I found the vehicle that I wanted. I recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us this amazing review and recommendation. We appreciate it! DARCARS Customer Relations

Awesome service!

I highly recommend Mr Bayo. He is simply awesome. All personnel were friendly and approachable. Offices clean and comfortable. The entire experience was an absolute pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 stars! We are glad to hear that Bayo and the team took good care of you. Please come back and visit us soon. DARCARS Customer Relations

Best Salesman ever!!

Bayo is the best Salesman ever! From the first day I walked into the dealership he has been a gentlemen with lots of patience and humility. He is awesome! I have known him for 10 years and it never fails whenever we crossed paths he is always the same person extremely helpful and super friendly. He will always be my Salesman whenever I make a purchase. Thank you Bayo! Stay well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business and congrats on your newest purchase. Hearing about your experience is the best thing we could hope for! We'll be sure to share your comments with Bayo. We look forward to serving you for many years to come! Thanks again, DARCARS Customer Relations

A good day at the Lexus dealership in Silver Spring.

From walking into the dealership to leaving with my new car, the experience was a pleasure. Chris Cedeno and Sally Morshed were a joy to work with and made the process simple and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for taking the time to write about your experience and congrats on your new vehicle! It is wonderful to hear that Chrus and Sally were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Thanks again, DARCARS Customer Relations

Amazing out of sate purchase on a rare care!

I really want to Thank Alex for making my out of state purchase so pleasurable and smooth. He help me lock in a great deal on my Lexus LC500 and took charge from the first minute of our purchase and helped get my car shipped to California in a closed container. Alex is super nice, professional and vested in your interests. Thank you Alex for helping me get the this amazing machine. sincerely, Sean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Sean, Thank you for taking the time to write about your experience. It is wonderful to hear that Alex was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Thanks again, DARCARS Customer Relations

Ajay is the Man

Ajay has helped me with two car purchases over the last two years. He was recommended by my father who has purchased cars through him for over a decade. The process was made as easy as you could possibly imagine. Ajay accommodated every request I had and worked diligently to get me to the price/monthly payment I needed. I must stress that at no point was this process difficult, it was easy and seamless. Thank you, Ajay for working your magic yet again. I will never use another sales person as long as you are in business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us such a wonderful review. We are happy that you had a good experience. Ajay will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. DARCARS Customer Relations

Easy purchase!!

This is the second Lexus we have purchased from Chris and Darcars. Both times the transactions were friendly yet very professional. We were not kept waiting nor did someone try to sell us something we did not want. When we were all done Chris checked up on us and offered to come to our house to set up the tech connections that we hadn't done. I would highly recommend both the dealership and Chris Cedeno.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review and your recommendation. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! DARCARS Customer Relations

Personable and Professional

CHRIS CEDENO was such a joy and so personable even before I came into the dealership. My neighbor recommended him and he responded to me immediately. Even though he was the consummate professional, Chris made the experience feel much more like being with someone I had known forever. There was never any pressure tactics, but just extreme patience and willingness to understand what I was looking for--of which I had no clue. He went over and above to accommodate my every whim and not make me feel like I was a nuisance or a bother with all my requests or questions. Bravo Chris!! Also a wonderful experience with CHRIS SANTIAGO. He was friendly and professional. Again no pressure, just provided the facts and left it up to me to decide on my options..Easy-breezy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you so much for your business and congrats on your new vehicle. Hearing about your experience is the best thing we could hope for! We'll be sure to share your comments with Chris. Thank you for choosing DARCARS! We look forward to serving you for many years to come! Thanks again, DARCARS Customer Relations

Professional, No Rush

Chris reached out to us after we indicated our interest in purchasing a car from Costco. He was incredibly professional and helpful, and guided us through the different options and features available. There was no upselling, and he helped us find the car with exactly the features we want, and none that we didn't. When we were looking at colors, he was kind enough to show us around the inventory lot to take a look at how the colors and interiors looked. He was also able to help negotiate a better price for the vehicle. I would definitely recommend this dealership, not only because of the employees, but also the wide inventory compared to others nearby.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi! On behalf us all of us at DARCARS Lexus of Silver Spring, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Chris. We will be sharing your feedback amongst our team. Enjoy your new Lexus and please come visit us again soon! Thanks again, DARCARS Customer Relations