Reviews
Well taken care of by Billy and Ali
I purchased my 2018 Lexus ES 350 yesterday and was delighted to drive home in such a comfortable ride! Ali was very knowledgeable about the vehicle and handled the entire process smoothly. Billy quickly managed a minor glitch in the paperwork and ensured everything was correct for me. Sally in finance was also a pleasure to work with. I'm very happy with my experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very sorry that this was your experience and we will follow up with the dealership team to see what happened and if we can assist. Thank you, Customer Relations
Quick to schedule and quick to complete
Last week I had the first service visit for my new Lexus, purchased in late February. I contacted Chris Cedeno, the sales associate who was so helpful when I was shopping for my new car, and he immediately arranged for me to bring my car in the very next day. Logan Brooks, of the service department, got me signed in quickly, and the 5,000 mile check was completed with no delay. At my request, Chris then very kindly reviewed a few of the features of my car that I was still unsure about how to use. I feel lucky to have such a helpful team--thanks to Chris and Logan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank for sharing your experience with us!
Love Alex
I have bought 4 Lexus’ from Alex and even had him track down a two toyotas for my family. I will continue to recommend him to family and friends and continue the buy my vehicles from him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love the loyalty! Thank you!!
Just bought our second car from Alex Abbaszadeh
I bought an RX350 from Alex about a year ago - I was a new Lexus customer, but Alex converted me to a loyal Lexus customer - I just love my new car. Working with Alex was such a great experience (he was helpful and honest and totally took the pain out of buying a car), that I went back and bought another car from him for my daughter yesterday. As long as Alex is in the business, I will never go to another salesman. Thanks Alex!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful. Thank you!
Excellent experience in buying a use RX350 vehicle
I came to buy a Rx350 and the salesman was great and we get based on the salesman Mr. Ali and he was the best salesman I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
Courteous and thorough
Bayo Ojo provided courteous and thorough customer service. He went out of his way to answer all my questions. He treated me very well. It was an unstressful experience. I am recommending him to my family and friends and I will come back to buy another car from him, THANK YOU VERY MUCH!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
Perfect service with generous availability and kindness
During my transaction at Lexus, Ali was extremely generous with his time sharing his advice and knowledge to inform me the details needed to help me clarify my decision and in the process of getting my car ready, he helped me at every step and I am very grateful for his help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
It is always great working with Chris and the team here!
I have been working with Chris on multiple new car leases over the past several years. He is awesome. He listens to what I want, isn't pushy, and is very professional. When working with him I do not feel rushed or pressured. He is very knowledgeable and passionate about what he does. I have always left the dealership feeling good about my experience with Chris. He is even good with kids! The last time I was there I had the chance to meet Andreas, who was also a pleasure to work with. They both took the time to listen to my needs and accommodate. This dealership is not the closest to my home, but I drive here for all of my purchases and service because of the great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
5 star
Had a easy time and a great overall experience would recommend any one looking for a car here and to have a good experience thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
The BEST customer service ever!!!
Alex was tremendous and proactive in helping me get a new ES350 with low mileage. He has always gone above and beyond not just for me but also for my wife Kimberly Gordon another Lexus customer as well. It is so refreshing to come across genuinely kind and professional people in both sales and finance. This is why I will forever work with Alex and the Silver Spring Lexus family! If I could give ten stars I would! He is a true assest to the company and the sane for Sally💯 Percent satisfied!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!!!