DARCARS Lexus Of Silver Spring

I’ve always heard the dependability of Lexus vehicles that’s why I decided to buy an RX350. Joel has exceeded my expectation in terms of customer service. I highly recommend him.

I interacted almost exclusively with Layla. I found her fully versed in the features of the ES 350's I was shown, able to convincingly describe the advantages of Lexus over other auto makes/models that I was seriously considering, and very able and willing to be helpful, in several ways, even after the sale was completed. Finally, I found Layla to be very personable. It has been a pleasure to deal with her.

LEXUS of Silver Spring and Alex did a great job fast efficient this is my 4th Lexus and I wouldn't go anywhere else. I highly recommend them

I really appreciate Joel for going the extra mile to help me get my Lexus RX. Being old and having difficulty driving to the dealership, he made the effort to go to my house and help make everything possible. Thanks to him.

Sam is just a wonderful person.. He is genuine.. honest.. and excellent to work with.. I bought many cars from this dealership and of all the people there.. I have to say my personal experience dealing with Sam was absolutely the BEST.. Way to go Sam !! I truely thank you for your services and you deserve every praise I have mentioned in here

10k mile service: They called and said it was ready for pick up, however, I still had to wait almost 2 hours once I arrived which is ridiculous. I had to take off work for this and it is extremely inconvenient when I have to wait for an additional 2 hrs after service was supposedly complete already. Why would you call the customer to let them know the car is ready? It took them almost 4 hours for a simple service. They kept giving me excuses and the run around as to why it wasnt ready. 15k mile service: I was leary of another service appointment at location due to my last experience and I was right. I was told over the phone when I scheduled the appointment that service would be 1 hr if I waited around car wash included. I was told upon my arrival for service that it would take 2 hours with the wash and 1 hr 15 min without the wash. I had my 1 yr old with me so any additional time and last minute change in plans don't work with her schedule and our plans. Then I was told my back tires are larger than the front so they cant do a tire rotation which is the entire purpose of the 15k mile service. Why wasnt this info in the system when I scheduled this appointment? The service manager blamed it on the Rockville call center and mentioned that it's something they're trying to work on. As a customer, I could care less where and whom I spoke to and where its's located. This was a waste of time and the lack of communication at this location doesnt exist. The employees never act like they care or take any responsibility for their crappy service.

We came to the dealership just to get information for a Lexus RX. But after talking to Joel, we decided to get the car on the same day. We can feel his honesty and sincerity. And he did gave us a great deal.

After talking to Layla, driving the NX300, discussing the right price and being presented with the right color, I was sold. Love my new SUV

Excellent service from Bayo Ojo. Highly recommend. It was a pleasure doing business with Mr. Ojo and his team at Lexus of Silver Spring. Thanks.

Purchased a car from this dealership 14 years ago. The car was terrific and the excellent service kept it running strong all this time. We were happy enough that we just purchased two new cars from the same dealership. Very happy with the sales process, the fair price, and look forward to continuing the service relationship when we need it.