Reviews
Great customer service !!!
I’m a first time customer here at Lexus. Mr. Arora was very accommodating and made the whole experience very easy! Thank you again Mr. Arora!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful. Thank you and welcome to the family!
Lexus
Mr. Arora has helped my family with our cars for nearly 10 years now. He’s easy to deal with, very knowledgeable and responsive to his clients. He takes care of everything and hands you the keys of your dream car. We have recommended him to family and friends and will continue to give him our business! You only have to make one call to Mr. Arora and he will ensure everything is done properly and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Yes he will! Thank you for recognizing AJ!
Ajay Arora is AWESOME!!!!
Purchased fully loaded ES 350!!! I am beyond pleased with my experience. Ajay asked questions and had cars ready for us to see before we arrived. Lexus is great but Ajay made our experience exceptional. I will purchase from him again and send others. -Loyal Customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!!
My Lexus experience
Laleh Pouya is an exceptional salesperson. She was attentive, efficient, and a pleasure to deal with. She made my entire experience top notch. I will highly recommend her to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Ernest of Lexus delivers
Usually buying a car is a tense experience and I enter into it expecting high pressure sales tactics. Ernest was a breath of fresh air. He was courteous throughout the entire process and we were not easy customers. He accounted for everything we asked of him and spent extra time with us on a Sunday evening to make sure we had the opportunity to see all the different vehicles to make an informed decision. He made the experience comfortable and I am glad we purchased our vehicle with the help of Ernest. The finance paper work process was also quick and easy with Nora Cruz. Overall our experience at Lexus of Silver Spring was the best ever. Thank you Ernest and Nora.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review and for choosing DARCARS Lexus of Silver Spring!
Outstanding buying experience
Purchasing my CPO Lexus with the assistance of Issac was absolutely the best car buying experience I’ve ever had. Issac was a consummate professional throughout the process. I will definitely recommend my friends and family to Issac at Lexus of Silver Spring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!!
Professional, attentive customer service
My experience here was top notch, the personnel were terrific to do business with. My family’s future purchases will be from here. Keep up the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! Enjoy your new car!
Well taken care of by Billy and Ali
I purchased my 2018 Lexus ES 350 yesterday and was delighted to drive home in such a comfortable ride! Ali was very knowledgeable about the vehicle and handled the entire process smoothly. Billy quickly managed a minor glitch in the paperwork and ensured everything was correct for me. Sally in finance was also a pleasure to work with. I'm very happy with my experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very sorry that this was your experience and we will follow up with the dealership team to see what happened and if we can assist. Thank you, Customer Relations
Quick to schedule and quick to complete
Last week I had the first service visit for my new Lexus, purchased in late February. I contacted Chris Cedeno, the sales associate who was so helpful when I was shopping for my new car, and he immediately arranged for me to bring my car in the very next day. Logan Brooks, of the service department, got me signed in quickly, and the 5,000 mile check was completed with no delay. At my request, Chris then very kindly reviewed a few of the features of my car that I was still unsure about how to use. I feel lucky to have such a helpful team--thanks to Chris and Logan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank for sharing your experience with us!
Love Alex
I have bought 4 Lexus’ from Alex and even had him track down a two toyotas for my family. I will continue to recommend him to family and friends and continue the buy my vehicles from him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love the loyalty! Thank you!!