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DARCARS Lexus Of Silver Spring

(1,808 reviews)
Visit DARCARS Lexus Of Silver Spring
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–8:00pm 8:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (301) 830-5979 (301) 830-5979
Used (301) 658-7902 (301) 658-7902
Service (301) 658-7966 (301) 658-7966

Reviews

(1,808 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus Of Silver Spring from DealerRater.

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Rx350

I just bought a Rx350 a few days ago. He is an Excellent guy!! If you are looking for a honest salesman, go for him! He cares about customers a lot and provide great services as well. I am very satisfied with the car and its price! Definitely getting a next car from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and for your business!

Tony was very professional

His tone toward me was very friendly and personal, and was very respectful. He helped me decide on many different car models, which eased me toward my purchase of my RX350L. He responded to my emails very promptly and was quick to talk to over the phone. I highly recommend him for all future car purchases at this car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much!!

Customer service.

My wife’s Car broke down, this morning. When she got to the dealer Alex Silva was very professional and helpful. Not only her car fixed she was given a loaner. She was overwhelmed by Alex professionalism. Having owned four Lexus and still own Two RX 350. Kudos to Lexus of Silver Spring.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and for your business!

Nice experience

I’ve been to Lexus of Silver Spring 5 times because I was undecided what to buy. Joel has been very patient with me the whole time. He never pushed me into buying right away and he was very sincere in making sure I get the car that I want. Very thankful to Joel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your loyalty to Lexus of Silver Spring!!

Pain Free Car Buying Experience!

I spoke with Chris over the phone about what kind of car I was looking for and the price point I wanted to stay within. He answered all the questions I had and was very accommodating to my schedule. I went in the next day and took the car for a test drive, completed all the financing paperwork, and was out with my new RX in two hours! Never once did I feel pressured or uncomfortable - Chris and Daji were friendly and respectful; I highly recommend them both!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business. Enjoy your new Lexus!

Leasing my new 350 RX

Leasing my new RX was very easy due to all the accommodations Layla provided. She helped me find and secure the car. She was always so friendly and knowledgeable. We might be friends for a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Bought a RX350. Great experience overall.

Took about 1.5 hours at the dealership, but the sales experience was great. Salesperson explained everything well. We got exactly the deal we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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0 people out of 0 found this review helpful.

GX 460 Purchase

I just purchased a GX 460 from Lexus of Silver Spring. The sales representative that I worked with was exceptional from the first phone call, all of the way through the sales process. Her name is Laleh Pouya and she was confident, personal and business-like every step of the way. I had several conversations with her on the phone prior to visiting the dealership, so she knew what I was interested in. When I arrived onsite, there were two different GX’s waiting for me to consider and test drive. When I decided that I wanted a couple of different options than what they had at the dealership, she immediately worked the phones/computer and found what I was looking for. The vehicle was on-site the next day! I am happy to say that I felt I was treated fairly and that everyone I came into contact with at Lexus of Silver Spring were courteous every step of the way. Laleh was outstanding and she was a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Five star service

Laleh provided excellent service and helped me get my Lexus at a terrific price. She was very knowledgeable and helpful and took the time to explain matters to me. I would definitely recommend her and Lexus of Silver Spring to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Thank you so much for the 5 star review and the shout out to Laleh!

Excellent experience

If I could give Laleh 15 stars I would. This was the best and most pleasant car buying experience. Laleh went above and beyond to make sure the process was smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 stars and the shout out to Laleh!