Reviews
Rx350
I just bought a Rx350 a few days ago. He is an Excellent guy!! If you are looking for a honest salesman, go for him! He cares about customers a lot and provide great services as well. I am very satisfied with the car and its price! Definitely getting a next car from him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review and for your business!
Tony was very professional
His tone toward me was very friendly and personal, and was very respectful. He helped me decide on many different car models, which eased me toward my purchase of my RX350L. He responded to my emails very promptly and was quick to talk to over the phone. I highly recommend him for all future car purchases at this car dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much!!
Customer service.
My wife’s Car broke down, this morning. When she got to the dealer Alex Silva was very professional and helpful. Not only her car fixed she was given a loaner. She was overwhelmed by Alex professionalism. Having owned four Lexus and still own Two RX 350. Kudos to Lexus of Silver Spring.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review and for your business!
Nice experience
I’ve been to Lexus of Silver Spring 5 times because I was undecided what to buy. Joel has been very patient with me the whole time. He never pushed me into buying right away and he was very sincere in making sure I get the car that I want. Very thankful to Joel!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and your loyalty to Lexus of Silver Spring!!
Pain Free Car Buying Experience!
I spoke with Chris over the phone about what kind of car I was looking for and the price point I wanted to stay within. He answered all the questions I had and was very accommodating to my schedule. I went in the next day and took the car for a test drive, completed all the financing paperwork, and was out with my new RX in two hours! Never once did I feel pressured or uncomfortable - Chris and Daji were friendly and respectful; I highly recommend them both!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business. Enjoy your new Lexus!
Leasing my new 350 RX
Leasing my new RX was very easy due to all the accommodations Layla provided. She helped me find and secure the car. She was always so friendly and knowledgeable. We might be friends for a long time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a RX350. Great experience overall.
Took about 1.5 hours at the dealership, but the sales experience was great. Salesperson explained everything well. We got exactly the deal we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
GX 460 Purchase
I just purchased a GX 460 from Lexus of Silver Spring. The sales representative that I worked with was exceptional from the first phone call, all of the way through the sales process. Her name is Laleh Pouya and she was confident, personal and business-like every step of the way. I had several conversations with her on the phone prior to visiting the dealership, so she knew what I was interested in. When I arrived onsite, there were two different GX’s waiting for me to consider and test drive. When I decided that I wanted a couple of different options than what they had at the dealership, she immediately worked the phones/computer and found what I was looking for. The vehicle was on-site the next day! I am happy to say that I felt I was treated fairly and that everyone I came into contact with at Lexus of Silver Spring were courteous every step of the way. Laleh was outstanding and she was a pleasure to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Five star service
Laleh provided excellent service and helped me get my Lexus at a terrific price. She was very knowledgeable and helpful and took the time to explain matters to me. I would definitely recommend her and Lexus of Silver Spring to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5 star review and the shout out to Laleh!
Excellent experience
If I could give Laleh 15 stars I would. This was the best and most pleasant car buying experience. Laleh went above and beyond to make sure the process was smooth.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5 stars and the shout out to Laleh!