DARCARS Volkswagen of Silver Spring

I wanted to share a story about our Jeep dealership, Darcars in Silver Spring, MD as a warning to those of you thinking about purchasing a Jeep there. My son needed a more reliable vehicle for college, so he used his college money to buy a 2011 Jeep Patriot Latitude 4x4. He thoroughly enjoys the vehicle, which is what made what happened even harder. Part of the purchase deal included 3 free oil changes from the dealership. When he was home on a break, he got one of those oil changes. About 3,000 miles later, when he had only 10,800 miles on the Jeep, the engine seized up. The dealership over 4 hours away at his college said "ENGINE LOST OIL FROM LOOSE OIL FILTER RESULTING IN LOWER END ENGINE DAMAGE". According to that dealership, the last to do an oil change did not tighten the filter properly. I contacted Darcars, but because it went so far after the oil change, they say they are not responsible. A friend who oversaw thousands of Jeeps for the USPS said that distance does not matter - when it is not put on properly, the oil filter can come loose at any time. Darcars jilted us out of another ~$4,000 because they would not back their service work. Know before you visit the dealership.

I drove almost 200 miles to buy my Charger and they made it worth it. Gave me bottom line price and dealt with my trade before I even got there. Showed up and the car was ready, in all about a hour and I was on my way. No problems, best buy I every made. Thanks

Ijust bought a new Dodge charger there and they gave us thier best price for it and my trade by email. Drove 200 miles to get there everything was done no arguing just drove it and bought it. Less than 1 1/2 hrs for everything. Also they beat everyone elses price by thousands.

We had settled on a price throught email and text. When i got there they denied our agreed price. When i showed them a text that the sales man sent me to prove myself they agreed i was right. Then they proceeded to raise the monthly price we agreed on to make up the differance. They also raised the intrest rated they offered me in my email. They said they thought (I) was going to get that rate from my credit union. The email said nothing about a credit union. I don't even belong to a credit union!

If you have good credit and/or approved loan, please stay away from this dealership. The internal cut throat fighting is unbelievable and supported by the Delgados. I never would have guessed that customer service would be this worst in this challenging economy... Awfully is an understatement.

I have nothing positive to say about this dealership! POOR and I mean POOR customer service! Stay Far AWAY from this dealership!!! You will get lied to and they try to handle you! I don't know about the other Darcars, but this one here, ha please! Please don't even waste your time....

I was shocked by how poorly they treated me (I had actually bought my car there) and how poorly they did in terms of fixing my car. The DarCars-owned Collision Center sent my car there when they couldn't start it (after fixing a side dent). Darcars VW did no component testing and just replaced the starter (needlessly making it a requirement to use 2 sets of keys to operate the car). BUT the tried to return it with all of the electric door locks broken. Then they refused to fix, refused to coordinate with the Collision Center (which there parent company owns) and still I have no car. Horrible experience. Stay away.