Reviews
Write a reviewgreat experience great price great people --happy
Have bought 3 cars from this store. Was so happy and satisfied my mom bought 2 cars. My aunt bought a car as well. Everyone is so nice and helpful. Definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for being our loyal customer! We truly appreciate your kind words and referrals. Enjoy!
Excellent
Bought a Honda Odyssey from darcars of fairfax few days ago . Great price and seamless transaction. Got me better rate than what others were giving me on a used car. Bobby helped us out with sales process and Robert (Bob) with financing . I'm happy I went there, bug selection of used cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congrats Richard! We are so happy to help. Enjoy!
Bobby Singh
Excellent service, worked with me to help finance my vehicle, very friendly, would recommend to anybody.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's truly a pleasure! Let us know if you need anything. Thank you for sharing!
Bought my second car
Just bought my second car for my wife. Bobby is the goto guy he already had all my information and worked out the deal even before we got there . Showed me carfax and inspection report before our purchase. Couldn't be happier with the car, will be back for a car when my kids goto college .
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations! It's truly a pleasure to assist. Let us know if you need anything. Enjoy!
Salesman unknowledgeable, car misrepresented, lying manager
Found car advertised on CarFax. Called and made appointment for specific vehicle and was told it was great and available. Drove 4 hours to find the car had broken Emergency brake, broken cruise control, and broken tank cover on something under the hood--I don't know what I was looking at but it was clearly cracked off. Salesman was young and not knowledgeable about basics and especially about this car though he had time to prepare for our appointment. He had to take every question to manager. When we reported broken cruise control after test drive, he went to manager and returned to tell us that manual transmissions cannot have cruise control, only automatics. !! Excuse me?? The manager had told him to tell us that misinformation (in case we were idiots and would just believe that, I guess). So any possible trust was lost. Many questions--many trips to manager, who never bothered to come to us himself. They did come down on price since we would have to make repairs. I dread my inspection and what more that will find. Would not recommend because of LYING by manager/salesperson, general lack of knowledge by salesperson, and ridiculously expensive processing fee which they flatly refused to explain to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Terrible agony
Every negative review about this place is 100% accurate. We experienced everything described. I wish I had found this review site before we went there. This place should be closed down and better business bureau contacted by every person they have wronged.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you
Bought a crossfire today from these days . Bobby helped me out, agreed to the price over the phone and car was in exceptional condition for its year. No haggling or misrepresentation, got a nice car for great price. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congrats! We cannot thank you enough for your kind words. Enjoy!
BUYER BEWARE
BUYER BEWARE!!!!! It is so true what alot of other people are saying about this dealership. This place is a joke. They will pass inspection on a vehicle that fails miserably. I had to pay over $2000 for repairs. After buying vehicle and driving it off the parking lot the engine light came on. I live in Maryland so i had to get the vehicle inspected. It failed miserably. I contacted the customer relations director (who is replying to these messages on this site) and she said she is looking into the problem. Another lie. I have heard nothing back from her in over a week. This dealership is passing inspection on vehicles illegally. I am looking into what can be done with an attorney. Virginia law states the following 1) If a vehicle does not pass inspection the dealer has two choices, the vehicle may be repaired so that it will pass inspection or a rejection sticker may be placed on the vehicle and the purchaser must receive a written disclosure, prior to the sale, which shows the reasons why the vehicle did not pass the inspection. We feel the we were tricked to believe that the vehicle passed inspection, when it really did not. A Virginia Inspection passed sticker was fraudulently placed on the trucks windshield in place of the rejection sticker. We believe that had we not been from Maryland which required another inspection then we would not have known about the issues until it broke down months later. 2) A dealer or salesperson violating the Virginia Dealer Licensing Act may receive a $1,000 fine and the customer may return the vehicle. Whatever you do, do not buy from this place
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Honest Review and Tips
Dear All, I am writing an honest review to help car buyers save their hard earned money. I bought a car a month back. First walked into the dealership and got a sales person. He was a nice polite guy. We looked at couple of cars and bought one the same day. I drove the car home. 5 miles from dealership car ENGINE LIGHT came on. Car starts vibrating from bottom. Then I realized why they couldn't do the emission test the same day. It was because of Engine Light Problem. Make sure all dealers will get the emission test done the same day before buying. If they say come after few days "DO NOT BUY THAT CAR". I called the DARCARS and they said they will fix the engine light. Took the car into the dealership to fix the engine light. The guy in the service department was very rude and acted as if he was doing us a favor. They fixed the engine light but the car still vibrates. VERY RUDE CUSTOMER SERVICE at service department. Loan Department: $499 Loan Processing Fee $1000 for warranty $800 GAP plan - Do not Buy This $500 Car Tax and Tag Fee I paid $800 for a GAP plan which is absolutely useless. Becareful and make sure you don't buy the GAP plan. Please read contract throughly. Do not sign without reading. I made the mistake and paid the price. Just pay for only what you need. Do not be scammed into useless add ons to the price of the car. Never Going Back. Hope this helps someone buying a car and save time and money. Car Buyer Fairfax VA
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
These guys cheated me
They sold m car which was already damaged and cheated me. These guys are cheap asswhole never trust them they screwed my life, I bought a BMW car for $15000 it's just a piece of crap
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car