DARCARS Pre-Owned Fairfax Hours
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just sat
isfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
"See what it's like to love your dealership."
Read reviews that mention:
I had nothing but excellent service in regards to Darcars of Fairfax facility. The experience from car buying “Eric” to management providing... me with the certainty of any issues “IJ” to the service department showing pure professionalism. I really appreciate this experience.
Attempted to make a cash buy but simply gave up due to protracted process. Salesman would phone me, he had to consult a manager, days would pass with no... answer so we bought elsewhere. Several hundred dollar Doc fee is ABSURD, I might add, considering I'd do my own title transfer. Pity, 'cos these folks sell decent vehicles, but who needs the hassle?.
Thank you Bobby and Ebi for taking care of us . No pressure and seamless sale . Did I say no pressure
Simply amazing! Thank you for taking your time to share your experience with us. It's truly our pleasure to assist. Enjoy!
I found Eric very pleasant to work with. He stayed well past closing time to work deal with me. The 2007 VW rabbit I am interested in has had some recalls... and warranty extension for trans valve case and he worked to find evidence that the recalls had been addressed and resolved. Still waiting to hear more about the trans issue. Very good impression so far.
THE WORST!! I have bought many cars before and this is the absolute worst experience ever. I called about a car advertised. No where in the advertisement... did it mention a $499 processing fee. Apparently, this info is on their website and car gurus, but I didn't find the car on their website. I called about the car for my daughter. My ex husband drove over an hour to go look at it. He made an appointment in the morning to see the car at 8pm that night. He got there and the battery was dead. They knew he was coming in to see the car and they didn't even make sure it would start. Then, he drove it to Maryland the next day to have it looked over to make sure it would pass inspection. The salesperson assured me I shouldnt worry about The crack in the windshield and that 80% of their cars that pass VA inspection also pass MD inspection. My ex paid the fee to have it inspected and the tint failed. He took it back to the dealer and they removed the tint, claiming that it cost them $150 to remove tint from 2 Windows. I spoke to the sales rep on the phone and he advised me of the price that they had come down to. I said it was still a little higher than I wanted to pay and he said "we're not going to lose your business over a couple hundred bucks ". So, I drove 3 1/2 hours to look at the vehicle, drove it, and decided to negotiate the price. We were within $200 and they would not budge. They gave me the whole spiel that they were losing money on this car. The GM came out and spoke to me and told me that he was under the impression that we had already agreed on a price and he would have never paid to remove the tint had we not agreed to that price. I can guarantee that I would never agree to a price over the phone on a vehicle I've never seen. So we left. I called Back a few days later to agree to meet in the middle of our price difference. I'm about to make the long drive again and NOW, THEY MENTION THE $499 fee. I told him no thanks and then called Back to speak to the GM because this fee was not listed on the site where I found the car. He said that the fee was discussed when we were negotiating the price. He was not even at the table with the salesperson to know what was said, but I am 100% certain He never told me about the fee. The manager explained that it was in the paperwork. Well, I'm not reading over specifics of paperwork when I'm just trying to first come to a price. I told them that I wanted to walk out for no more than $9,000. They knew that was my top number, so why would they assume they can sneak in a $500 fee after the price is negotiated? He was incredibly rude and when I told him I would be writing this review, he laughed and said "Ok, thanks ". This dealership was unprofessional and dishonest. They used every trick in the book to get what they wanted. The car has been on their lot for a long time and now I can see why. Save yourself the trouble and go to a reputable business.
Thank you for sharing this with us. We will look into this right away. If we can do anything at this time please email customerrelations@DARCARS.com -... thank you.
Have bought 3 cars from this store. Was so happy and satisfied my mom bought 2 cars. My aunt bought a car as well. Everyone is so nice and helpful. Definitely... recommend.
Thank you for being our loyal customer! We truly appreciate your kind words and referrals. Enjoy!
Bought a Honda Odyssey from darcars of fairfax few days ago . Great price and seamless transaction. Got me better rate than what others were giving me... on a used car. Bobby helped us out with sales process and Robert (Bob) with financing . I'm happy I went there, bug selection of used cars.
Congrats Richard! We are so happy to help. Enjoy!
Excellent service, worked with me to help finance my vehicle, very friendly, would recommend to anybody.
It's truly a pleasure! Let us know if you need anything. Thank you for sharing!
Just bought my second car for my wife. Bobby is the goto guy he already had all my information and worked out the deal even before we got there . Showed... me carfax and inspection report before our purchase. Couldn't be happier with the car, will be back for a car when my kids goto college .
Congratulations! It's truly a pleasure to assist. Let us know if you need anything. Enjoy!
Bought a crossfire today from these days . Bobby helped me out, agreed to the price over the phone and car was in exceptional condition for its year. No... haggling or misrepresentation, got a nice car for great price. Thank you
Congrats! We cannot thank you enough for your kind words. Enjoy!