DARCARS Pre-Owned Fairfax

I reported clutch engagement problems shortly after purchase. I was told it was normal and no repair was performed. The clutch has now catastrophically failed... they never believed and thought I could not drive the car even after their own staff drove the car and realize they couldn't disengage from first gear..

Car had mechanical problems. Told sales person to call us when they were fixed. No one followed up with us after that.

Great Dealer! love the service. love the car this is a great place to buy a car from

Top notch is what I can say about these folks. Consultant Jon Thompson had left us feeling very comfortable with our purchase. Finance not only did his job with a level of professionalism, but also led with the purpose to educate us as much as possible. I highly recommend DARCARS for any future purchases.

DO NOT WASTE YOUR MONEY HERE!!!!!!!!!! VERY UNPROFESSIONAL AND DISRESPECTFUL PEOPLE!! THEY ARE NOT INTERESTED IN HELPING YOU!! YOU WILL MOST LIKELY GET A CAR THAT DOESN'T RUN WELL AT ALL!! I WAS LIED TO AND NOW THEY REFUSE TO FIX THE ISSUE AFTER WHAT I WAS TOLD DIDN’T EXIST!! BE CAREFUL!! CORPORATE WON’T RESPOND EITHER!!

This place has really had a makeover. They have a lot of really great cars or the lot!

Saw a Toyota online and send in an inquiry. That’s when I found out this place is on it. They sent me a video of the vehicle. An email with the CARFAX and window sticker. I found out they have a new General Manager. He definitely understands todays buyers. They made everything so easy. People should know about this place!

First, I'd like to mention that I have bought 8 cars from DARCARS Lexus of Silver Spring over the last few years (Baya is an outstanding salesperson) and I have always had a great experience. For that reason, I decided to visit DARCAR Pre-Owned Fairfax because I'm in the market to buy a minivan for my au pair. I decided to visit this dealership to test drive a minivan they had advertised on cars.com. During my test drive the sales associate and I noticed the ride of the van was a little rough. I asked the sales associate if there was work done to the suspension and he agreed to check the service records when we returned to the dealership. Upon our return, I was approached by the general manager and he asked me what I thought about the van. I told him I was interested, however, I was concerned about the bumpiness of the ride and had questions about the suspension. The general manager immediately became very defensive and says he drove the van the past two days and didn't notice anything wrong with it. I responded by saying, "Really?... You didn't notice anything?". He then looks at me with distain and says, "Have a nice day." I was stunned. He repeats himself, "Have a nice day" and stares. He was obviously dismissing me, no longer willing to provide me with service, and passive aggressively asking me to leave. All the sales associates in the dealership, including the salesperson who accompanied me on the test drive, witnessed this interaction and stood silently watching. I turned to them and repeated what was said to me... "He told me to have a nice day". I contained my anger from this blatant disrespect, turned and walked out. I am an educated black man. I lead a commercial real estate brokerage and I usually dress professionally. However, today I arrived to this dealership wearing a hooded sweat suit. I am 100% convinced that if I "looked" differently the general manager would have treated me differently. With that said, I will never buy another car from DARCARS again.

Great experience at this location. John helped us out and he was very nice and knowledgeable. We found what we wanted and he made the process very easy for us. Thank you so much John, we are very happy with our purchase! When it is time to buy again I will be back here.

This is the worst dealer ever....be where...the old salesmen John lies to you and Sean the finance guy lies and they are only out to stab you in the back. John could not think for himself and keeps blaming the manager for all his mistakes. They tell you one thing on the phone then when you drive hours to get to them the story is all change....went for a Toyota and when I got there they said your here for the Dodge right....incompetent people working there. Take your busy somewhere else...*****READ ALL THEIR REVIEWS AND DECIDE FOR YOURSELF IF THIS IS WHERE YOU WANT TO SPEND YOUR HARD EARNED MONEY***