DARCARS Pre-Owned Fairfax

Nothing but praises for these people . From my test drive to finance everything was smooth . Got a good interest rate and my payment was what I wanted . Confirmed the price and condition over the phone before I made that 2 hour journey . Extremely happy with sales team ( Bobby, Ebi and Jan)

I had the best service from this car dealership and Mr. Horace Pierre went far and beyond to make sure a got the car, I would definitely recommend anyone to purchase a car from them

Thank you for your quick service and process. The truck runs great and I will be back for the Chevy sonic for my son soon.... Nick and Ebriham ( forgive me if I misspelled his name )

I usually don't write reviews but I felt like I owe the dealership something in return for doing an awesome job. My credit is not that great which is my fault and I was in need of a car and was turned down from mostly all dealership I contacted. I called darcars of fairfax and they sent me an application in my email. I was hesitant at first knowing my credit history but filled the application anyways . One hour later I got a call from the dealership that I am approved. I went in and bought the car which I still can't believe I can get . I owe you guys and will send my friends who are in need of a car.

I went to buy my car at darcars of fairfax with my mother. She is been driving an old car for years and it was overdue . She deserves it ! Dealership made us comfortable and had 300 used cars on the lot . They told us every detail about the vehicle, disclosed the inspection report and carfax . They even told us about the small issue the car has which was minor and is expected of any used car. I love the way they work as a buyer all I care about is transparency so I can make my own educated decision . Thank you ! Car is running great and hasn't given me any problems since I purchased . Bobby ( sales ) and Bob ( finance ) made everything smooth.

I would not go to these guys again. I bought a used Mercedes Benz from them and after the deal was already made and I had committed to purchase the car, they informed me that they do not have the keys to the roof cargo on the top of the car and the manager on duty did not even have the decency or the professional courtesy to walk up to me and offer me even an apology, yet alone a compensation for the time and the money I have to spent getting a new set of keys for the cargo. After a month, I am still trying to find a solution for the issue which they knew about and did not tell me. Misrepresentation, intentional or out of negligence, must not be tolerated, even by a used car dealership. Also, they put that inspection sticker pretty quickly on any car that comes their way so that they can sell it, but as it was the case with my car, the wiper blades had to be replaced right away and no independent mechanic in their right mind would have issued a passing inspection for a car that needs the wiper blades to be replaced ASAP, amongst few other minor issues. I would stay away from this guy mostly because of their lack of professionalism and the fact that they not only lie to the customer’s face, even the managers treat customers with no respect whatsoever.

I was new in the country. Saw a car on car gurus and called. I spoke to Inam. Had no ride so he offered me ride from Vienna metro. He came to pick me up on 09 Honda i was interested in. It was pleasure working with all of them. Very professional. They had big inventory. i was explained about GAP and warrenties by Bob I think and I agreed and thank God i did. This was in March this year and I had an accident and GAP took care of it. I called Darcars again and they asked me to see 2010 Honda Accord, 2012 Altima and 2012 Mazda 3 on the website. I am waiting to get my claim settled and would go for my second car from them. I sent my friend and he bought 2015 Nissan Senta and his expireince was equally great. I would strongly recommend this dealership to all looking for used car at great price.

Total bait and switch con job artists....I was willing to buy a car directly off the internet only going by what was listed!! Had all financing in place and ready to place a down payment....it took salesman 2 days to "get permission" from management.....then I get the "sorry car was sold" story. All because they won't take a deposit over the phone.....funny though - car was still listed.....I contacted them using a different name and email inquiring about the same car.... "Oh yes, car is available.....come by to see it"..... i guarantee that the car never existed and was bait to get buyers in the dealership.....please don't chance it.

Jon was fantastic. I took a truck for a test drive and left with it 4 hours later. Jon made the paperwork process easy. I got a good deal on my trade in and they got me a lower interest rate on my loan. Very happy costumer.

Salesperson was very cooperative and friendly. His patience and honesty was a good experience. But, in less than a month of purchase I have had two issues with the car, a Volvo XC90. First, a check engine light within the next week of purchase. Took it to service department and they took care of reparation in a very timely and efficient manner. The manager was very helpful to get the repair service done. Then, one week later, when wife started driving car to commute, a very serious leakage of engine coolant was discovered. I was very frustrated and even made a negative comment about the dealership in a survey on driverside.com I must admit that even when my frustration was reasonable, I had not contacted them before my negative comment. When I actually contacted them to provide me a solution on this very serious issue, their attitude was very constructive, professional and helpful. I believe that all the staff are quite customer-oriented, and that if you play honest and clear, they will help you to solve the issues. I regret that my bad comment impacted the manager, but now I even contacted DARCARS headquarters who agreed that they aspire to guarantee my 100% satisfaction with the purchase of the car. I will be dealing with the solution of the still pending issue, and I wouldn't doubt that they will solve the problem responsibly, professionally and in a timely manner. Again, if you really want to work in a collaborative manner with the staff at DARCARS Fairfax, they will excel in their customer service. I have already recommended friends to visit the dealership and to do business with them.