Reviews
Quick and friendly service
Quick and reasonable price. Personal were very friendly and helpful. Its always nice coming back to the dealership to talk and get good advise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Muller Honda of Gurnee Team
Predatory Service
Mueller Honda of Gurnee recommended a Transmission Flush and Power Steering flush on a 19 year old Honda Civic owned by a young college student. When called a questioned after the fact Service was adamant they follow their 18 point inspection but never recommended tires for the vehicle which needed to be replaced. I feel their services were predatory and a young person was taken advantage of.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Muller Honda of Gurnee. We always strive to improve and give our customers top-notch service. We invite you to contact me at your earliest convenience so we can learn more and help resolve this situation together. We hope to hear from you soon. Sincerely, The Muller Honda of Gurnee Team
Display Issue
Alan Lauritzen Was great! Was a hard problem with the display on my 2018 CRV and of course it stopped doing it when the tech got the car, but Alan picking up of a couple of things I had said and looking a a video I had taken when it was acting up was able to find that there was was an issue. They then applied the fix. I appreciated his diligence and hopefully this will take care of the issue. We’ll see
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Muller Honda of Gurnee Team
Great Service Department
Staff in service dept. are super nice. I have difficulty walking and they brought the car inside for me when the service was done. One of the staff even opened the car door for me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Muller Honda of Gurnee Team
Muller Honda Repair Visit
Everything was done correctly and on time. I was not pressured to add any services. The service department personnel are knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Muller Honda of Gurnee Team
Great service
Alan L is always very kind. He works with my schedule to get my van serviced quickly. He never tries to sell me things that I don’t need. (Some of your service guys are not like that.)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Muller Honda of Gurnee Team
Excellent service
The service is always fast and professional. I trust what they tell me when they say that a part of my car needs to be serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Muller Honda of Gurnee Team
Great service! Very clean showroom and very honest
Honest and polite and professional! Definitely would recommend going here to buy a car! Very good experience all around! I would for sure come back again for my next vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, we cannot thank you enough for your wonderful review of Muller Honda of Gurnee and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Muller Honda of Gurnee Team
Outstanding Service!!
As usual, Jason Fosdick took care of my vehicles maintenance with efficiency and professionalism. Although I didnt have an appointment, Jason was able to fit me in due to a few cancellations. He's always friendly, consistent, and accommodating. A true professional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Muller Honda of Gurnee Team
Great service!
Steve Friedman and Eric were very professional, friendly and did not press me into buying any upgrades. They accepted my decline without pressing me into another purchase. Also, Lisa was very helpful in instructing me as to how to use the dashboard, etc. I was very pleased and am glad to send referrals. I love my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Muller Honda of Gurnee Team