Reviews
Good and speedy service
They were able to complete the work sooner than originally expected (when making an appointment). They also applied discount without being asked.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for putting your trust in Muller Honda of Gurnee! We pride ourselves in our service department's ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Muller Honda of Gurnee Team
Great folks and a great deal
Bob K and the entire crew were very easy to deal with. It was all straight forward. A pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, Sam. We look forward to seeing you again in the future! Sincerely, The Muller Honda of Gurnee Team
Good sales team
My salesman David Krochmal, sales manager Bob Tarello, and finance manager Brian Odom made my experience easy and painless! A Big Thank you to those guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, The Muller Honda of Gurnee Team
Great Dealership
Service advisor Alan Lauritzen was very nice and informative without being pushy. Car was done quick. Won’t take anywhere else for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Muller Honda of Gurnee Team
great service , service very professional
everything went very quickly and smoothly, service tech very polite and efficient, checkout very polite and efficient, everyone wearing masks and very Covid concious
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Muller Honda of Gurnee Team
I will be a repeat customer
The wait was not long. I like that a service representative kept me up to date on what was needed and the cost. I also like that I was not pressured to get some services done immediately.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Victoria. We want to provide all of our customers with quick and efficient vehicle maintenance, and we're thrilled to hear that you feel you had such a wonderful experience with our entire team. We're happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can't wait to see you again soon! Sincerely, The Muller Honda of Gurnee Team
Timely completion
Up front communication of the problem and service, and the timely manner of its completion. The courtesy of the staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Muller Honda of Gurnee Team
Quick service
Quick, easy service call fo check the battery. I added an oil change at the last minute and the service desk accommodated my request.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Muller Honda of Gurnee Team
Friendly Staff
Very personable. No pressure to purchase right away. Everyone was really nice and called us by name. Had all information we needed and wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Muller Honda of Gurnee. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Muller Honda of Gurnee Team
Happy @ Muller
Very friendly and helpful staff. The only dealership I'll use! They do whatever they can to help you get exactly what you want!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Sincerely, The Muller Honda of Gurnee Team