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Muller Honda of Gurnee

(1,156 reviews)
Visit Muller Honda of Gurnee
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
New (847) 850-0262 (847) 850-0262
Used (847) 505-0817 (847) 505-0817
Service (847) 961-4312 (847) 961-4312

Reviews

(1,156 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Muller Honda of Gurnee from DealerRater.

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For me a simple transaction, but it was handled

For me a simple transaction, but it was handled professionally and with great courtesy. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nice easy experience.

Nice easy experience. Sumrit was great to work with, very knowledgeable and friendly. Made it a super pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Shane, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very nice and helpful enjoyed the visit would tell my

Very nice and helpful enjoyed the visit would tell my friends and family thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This review is based solely upon the purchase experience

This review is based solely upon the purchase experience at Muller Honda Gurnee as I have not yet evaluated Service. I give Muller 5 stars in this area due to their level of transparency that is unfortunately become less common these days in “regular people” car brands. I was promptly greeted and given a test drive in my choice of vehicle without the salesman coming along and peppering me with off topic personal questions. I did not see any additional window stickers on any of the Muller cars with thousands of dollars in extra junk add ons like at many other dealers. They actually gave me their best price right away like they wanted to sell the vehicle. They did’t try to push me toward a vehicle I did not want. Of course, they did attempt to give me an initial somewhat “lowball” trade in offer but they did come up to make the deal. I highly recommend buying a new Honda from Muller Gurnee especially if you don’t have a trade in. They will sell you the exact car you want at a no “smoke and mirrors” price unlike some competitors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! We hope you have a great day!

Gracie was so patient with me and helped me find my dream

Gracie was so patient with me and helped me find my dream minivan for a price that worked for me. I really appreciate the Honda team. I have been going there for cars and for services since 2017 and wouldn't go any where else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Muller Honda of Gurnee! Feel free to reach out to us if you need anything. Have a wonderful day.

Ozzie & the Muller team were great working with me!

Ozzie & the Muller team were great working with me! Love my Honda CRV! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Muller Honda of Gurnee! Thanks again for the recommendation, and have an amazing day!

I just leased my 3rd car from Gurnee Honda and could not

I just leased my 3rd car from Gurnee Honda and could not be happier. They provided as many options as I asked to stay within my budget and the sales team and management worked together to get me into a car I can afford. I was happy to drive off the lot feeling that they listened to my needs and thrilled to get behind the wheel in new Honda. I will be returning for my next car when my lease is up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sales person Sumrit Bhakri was incredible helping us with

Sales person Sumrit Bhakri was incredible helping us with the deal, excellent and great attitude. First time on this place and the experience was really great!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Alexmora, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Wonderful knowledgeable sales people.

Wonderful knowledgeable sales people. I have bought two cars there in last 24 months. No games. Simple honest transparency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Shayna, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

Joe was fantastic and so was Ozzie and buying a car was

Joe was fantastic and so was Ozzie and buying a car was an enjoyable experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Muller Honda of Gurnee! Please let us know if there is anything else we can do for you; we are more than happy to help!