Reviews
Salesperson Rocco was knowledgeable, casual friendly
Salesperson Rocco was knowledgeable, casual friendly first truck he pulled up I feel in love with it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I appreciated the effort that Rocco made to find me the
I appreciated the effort that Rocco made to find me the perfect fit of truck I was looking for and additionally any and all discounts available to me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! I appreciate the feedback and I am pleased that your experience with Rocco was so positive. I do my best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. I look forward to seeing you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I always get really good service from Shawn and the job
I always get really good service from Shawn and the job is done perfectly. I really like James Woods Motors.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Shawn is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
These people are outstanding, highly Professional, if
These people are outstanding, highly Professional, if they make a mistake they will let you know.We have used James Woods for a very long time, we will continue to use them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
My experience with James Wood was exceptional.
My experience with James Wood was exceptional. Super-efficient and friendly staff. I will remember them when it comes time to purchase another vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I appreciate you taking the time to share your feedback with us, Tracey! I work hard to make sure our guests have an exceptional experience. I will be sure to pass along your kind words to the team and I look forward to seeing you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
The car buying process was easy and excellent from start
The car buying process was easy and excellent from start to finish. They even delivered the car to me two hours away! Shelly was fabulous!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. I'm glad to hear that you found the process of buying a car from us to be hassle-free. If you have any further questions about your new vehicle, please let me know! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I bought my first Terrain with the help of Karen Pattison
I bought my first Terrain with the help of Karen Pattison in 2012. I came back to her five years after and after that I acquired three more Terrains. Buying a vehicle with Karen's help has been a very good experience and she makes the transition from one vehicle to the other easy. Thanks again, Karen!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty to our dealership and for taking the time to write this review. Karen’s sales excellence is always consistent, and I’m glad your experience with her supports that. I aim to turn every person that visits us into a repeat customer. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Great Service!
Great Service! A special thanks goes out to Brian Stanley, David Stokes and River for going above and beyond an unusual situation in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
It was a great experience!
It was a great experience! Everyone was very helpful. Rocco went above and beyond.to make it a very easy transaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Rocco went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Took my ‘09 HHR in for oil change Jan.
Took my ‘09 HHR in for oil change Jan. 26, 2024. After not even 200 miles, check engine light came on. Took it to two different mechanics & both said oil had NOT been changed. Both said the housing was still dusty & dirty and the dip stick didn’t even register any oil at all! So after only 200 miles, where did the oil go? Even if my HHR had a massive oil leak, it would have been all over the drive after losing 5 quarts of oil and there wasn’t any. Talked to service manager & he wanted me to bring it back in. I’m out $90 but NO WAY WILL I EVER GO BACK to James Woods Decatur Tx even to get this corrected. If I could have given it ZERO stars, I would!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
We discussed this over the phone Monday. Like I said above, no way will I take any of our vehicles to James Wood Decatur. I also found out I’m not the only one this has happened to. Two other people told me they had the same experience with James Wood Decatur…paid for an oil change but it wasn't performed. Something needs to be done over there.