James Wood Motors, Inc

I will always go to this dealership because of their honesty when dealing with you on a new car or fixing a problem on your old one. The only problem I have after 32 years with James Woods Motors is the quality of repairs in the service dept. sorry....CB

James Woods has always been 1st class when it comes to service... Their Award-winning service department is 2nd to none... I have been doing business with James Woods for over 30 years... And the great service does not stop at the service department it is seen throughout the entire dealership... I would definitely recommend☆☆☆☆

Has the best care as I shopped and bought a new car from James wood in Decatur Texas. Karen Garrett was our sales representative and took amazing care of us while going thru the car buying process.

BEWARE!!! DO NOT TRUST THIS DEALERSHIP!!! I bought a used 2010 GMC Terrain with about 75k miles from this dealership 5 months ago. The vehicle was sold to us as a RELIABLE car in excellent shape with NO KNOWN ISSUES. Since then I have had to replace: The camshaft sensor A solenoid A tire sensor for stability control A tire pressure sensor And all 4 tires (The tires that were on it when I bought it were supposedly in good shape but when I went to have them rotated the tire shop showed me that the rubber was separating from the webbing because the tires were so old) Recently the car started making a strange noise and the mechanic told me my timing chain was damaged due to running the motor out of oil. The motor had consumed 3 1/2 quarts of oil 3000 miles after my last oil change. To repair the damage it will be about $3000 and to fix the oil consumption issue the motor would either have to be refurbished or replaced. Believing that the dealership was not aware of this motor issue in this vehicle is hard when there is a class action lawsuit filed against GMC for this specific issue. Expired warranty or not, the dealership selling this vehicle to us as RELIABLE with NO KNOWN ISSUES is false advertisement and straight up irresponsible. They probably laughed at us as we were driving this vehicle off the lot . The dealership, unfortunately, does not seem to be interested in admitting their mistake and making this right. VERDICT: DO NOT BUY FROM JAMES WOOD and DO NOT BUY A GMC TERRAIN. My 2008 Ford edge with 200,000 miles that I traded in had less issues. GO BUY A FORD.

Had a great experience! Everyone was so friendly and made me feel at home. I appreciated them bringing the car to me and teaching me all of the functions of the car. Thank you very much, Mike Wheat!

As soon as I entered to showroom, i was greeted and started the process. I told my sales associate what I was interested in and within a matter of minutes I was taking a test drive. After a few test drives we found rhe vehicle that worked best for me. Will recommend the dealership and the sales associate.

From the moment we got out of our car til the signing of the papers we were treated absolutely wonderful. The time they spent with us made us feel right at home. The friendliest place we went to. That’s why we bought from them. And will buy again from them. Thank you to all of your staff!!!?

No pressure sales. Very professional in all aspects . Everyone in the dealership very nice. I have known some of these people my whole life. Great people.

Awsome experience i got i to a beautiful sierra denali call randy williams he has 23 years experience and it shows . He was so chill and no pressure call him please. 940-389-9828 , he treats you like a friend not a buyer

This was our first time to shop for a car at James Wood. Several friends had Buicks and gave the sales dept. high reviews. When I walked into the showroom, Starla met me before I had taken a couple of steps. That was the beginning of a very productive relationship. She asked me specifics of what I was looking for and then she went to work. Starla brought up a vehicle similar to what I wanted for me to test drive. That led to more specifics in color: interior and exterior plus options offered. Ultimately she found exactly what I wanted. Starla worked closely with us keeping us updated many times a day with emails. We traded in my Lexus and drove away in a “perfect” Buick, thanks to Starla.