Reviews
We had such a great experience with Milton!
We had such a great experience with Milton! He made the entire process so easy to understand and was very quick and efficient! Would recommend Texas Toyota of Grapevine to anyone! Make sure to ask for Milton!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic feedback! We're thrilled to hear that Milton made your experience easy, quick, and efficient. It's wonderful to know you’d recommend Texas Toyota of Grapevine to others. We appreciate your recommendation and look forward to assisting you again in the future!
Adam was very informative and patient and personable with
Adam was very informative and patient and personable with me and my family. He helped me to obtain my very first vehicle and made the process as concise and clear as possible. He really was awesome to work with. Thank you Adam I look forward to enjoying my new purchase 😀
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're thrilled to hear that Adam provided informative, patient, and personable service while helping you secure your first vehicle. It’s great to know he made the process clear and enjoyable for you and your family. Congratulations on your new purchase—we hope you love it!
Very good attention, at the time of my purchase.
Very good attention, at the time of my purchase. Thank you for all the advice to the elements of choosing the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback. We are glad to hear you received very good attention during your purchase and that you found our advice helpful in choosing your car. We appreciate you acknowledging our team's assistance.
Big Will and Matt V were very helpful and pleasant to
Big Will and Matt V were very helpful and pleasant to work with. Will made sure the car we bought was ready to go and test drive when we got there after a two hour drive to see it. Service was prompt and accommodating. He answered all our questions. Everything went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words about Big Will and Matt V. We are thrilled to hear that Will ensured the car was ready for your test drive after your long journey. It's great to know that our service was prompt and accommodating, and that all your questions were answered. We strive to make the car-buying experience smooth and enjoyable for our customers.
Don't waste your time.
Don't waste your time. read the horrific reviews on Yelp and BBB. Bait and switch on car prices, tries to add junk fees and high priced extended warranties. Take your business elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are sorry to hear about your experience. We take feedback seriously and would like to address your concerns. Please reach out to General Manager, Neal Asaad, at 817-329-5949 so we can resolve this matter.
The dealership was nice and clean, every staff member
The dealership was nice and clean, every staff member there treated you like you were family. Big Will and Ab were super helpful in getting us into a new used car. They were able to get things moving quickly and efficiently.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Big Will and Ab, and that the dealership made you feel like family. We strive to provide quick and efficient service, and it's great to know we met your expectations. Enjoy your new (used) car, and we look forward to helping you again in the future!
Buyer beware, Bait and switch.
Buyer beware, Bait and switch. Price was increased by $2499 for "reconditioning costs" from the internet price when we came in to purchase. Dealership was trying to sneak a Zaktek ultimate protection package into our deal and kept calling it "reconditioning cost" that they could not remove. Reconditioning fees are never assumed by the customer, that is part of the dealers cost to put a car on the lot. Only accessories and extra warranties and protection packages are to be paid by a customer. We're busy people and they wasted 2.5 hours of our time. If you notice all of their cars are the cheapest on cars.com to get you in the door. Then they hit you with make believe fees to get to inflate the price to what they really want for the vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate your feedback and sincerely apologize for the experience you had during your visit. It is never our intention to mislead our customers or waste their time. We understand how frustrating unexpected fees can be, and we are committed to transparency in our pricing. Your concerns will be addressed with our team to ensure this does not happen again. Please reach out to General Manager, Neal Asaad, at 817-329-5949 to discuss this further.
Service manager, Billy, goes above and beyond ordinary
Service manager, Billy, goes above and beyond ordinary measures to make sure his clients are taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our service manager, Billy. We are thrilled to hear that he goes above and beyond to ensure our clients are well taken care of. Your satisfaction is our priority, and we appreciate your feedback.
It speaks to high volumes when the service manager can
It speaks to high volumes when the service manager can take time out of their busy enough days to make sure that the customer is fully satisfied with the care and service being provided
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Big Will made the magic happen on getting a used vehicle
Big Will made the magic happen on getting a used vehicle after we had a less than stellar experience at another dealership. Will quickly determined our need and we were out the door in less than 3 hours from walking in the door cold. Jim took care of us quickly and efficiently while completing paperwork. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We are thrilled to hear that Big Will and Jim provided you with excellent service and helped you find a vehicle quickly. Your satisfaction is our priority, and we appreciate your kind words about our team.