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Texas Toyota of Grapevine

(1,484 reviews)
Visit Texas Toyota of Grapevine
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (817) 380-4991 (817) 380-4991
Used (817) 697-3807 (817) 697-3807
Service (817) 697-3747 (817) 697-3747

Reviews

(1,484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Texas Toyota of Grapevine from DealerRater.

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The Service Department did a great job during my last

The Service Department did a great job during my last visit; oil change, tire rotation, and installed specialty tint to my back windows. I was updated throughout my visit and was sent additional services, cabin air filter, that needed to be replaced. I will continue to bring my vehicle here for all my services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

Excellent service and problem solver all around .

Excellent service and problem solver all around . Super helpful salespeople who were willing to negotiate the prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with our team. Our goal is to provide excellent service and support, so it’s great to know we hit the mark for you. Looking forward to seeing you again!

The Service Department did a great job during my last

The Service Department did a great job during my last visit; oil change, tire rotation, and installed specialty tint to my back windows. I was updated throughout my visit and was sent additional services, cabin air filter, that needed to be replaced. I will continue to bring my vehicle here for all my services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Becks! We're thrilled to hear you had such a positive experience with our Service Department. Keeping you informed and delivering quality service is our priority. We look forward to seeing you again for all your vehicle needs!

Have had 2 appointments for 25000 mile service first one

Have had 2 appointments for 25000 mile service first one they told me it would be a 3 hour wait which is ridiculous so I rescheduled for a different day. Got to my second appointment pulled in and waited 25 minutes for a service advisor and no one came out. Could see a group of them standing around chatting but paid no attention to me waiting so I just drove off. By far the worst dealership I have ever dealt with. Will not recommend any to go there or ever go back myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your experience with us. We understand how frustrating it can be to wait longer than expected and not receive the service you deserve. Our goal is to provide timely and attentive service to all our customers, and we regret that we fell short during your visits. We would like to address your concerns directly and hope you will reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you for your feedback, as it helps us improve our service.

Process paperwork questions everything was done in an

Process paperwork questions everything was done in an easy manner for me. Thanks to my salesperson Everson providing me all the information needed and making the home process easier

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your fantastic review, Luis! We're thrilled to hear that Everson made the process smooth and informative for you. Your satisfaction is our priority, and we appreciate your kind words!

Thank you Adam Sadek!

Thank you Adam Sadek! We gat a new car and had an awesome experience! We recommend him every time for everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your awesome experience! Adam truly goes above and beyond for our customers. Thank you for recommending him and for your kind words! Enjoy your new car!

Adam Sadek was awesome to deal with!

Adam Sadek was awesome to deal with!! We will be back! It was a great experience and looking forward to coming back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're thrilled to hear about your great experience with Adam. We look forward to welcoming you back soon!

Fast process and respectful, will show you the cars

Fast process and respectful, will show you the cars you’re looking for and won’t try to sway you into other cars you aren’t interested in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that you had a fast and respectful experience with us. Our team is dedicated to helping you find the perfect vehicle without the pressure. We appreciate your feedback!

The dealership has a very good selection and the sale

The dealership has a very good selection and the sale process was better than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you, Roseann, for your wonderful feedback! We are delighted to hear that you found our selection to be impressive and that your sales experience exceeded your expectations. Our team strives to provide a seamless and enjoyable process for all our customers. We appreciate your support and look forward to serving you again in the future!

Big Will is the best guy I could have come across to help

Big Will is the best guy I could have come across to help me with my car needs. He was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Bri, for your positive feedback! We're thrilled to hear that Big Will was able to assist you with your car needs. Our team strives to provide excellent service, and it's wonderful to know that we met your expectations. We look forward to serving you again!