Reviews
Great experience here!
Great experience here! Came in and left quickly with a car. Mr. Adam Sadek did a great job explaining the terms of my agreement and giving a break down of my payments. He provided great customer service and great advice!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Great experience here!
Great experience here! Came in and left quickly with a car. Mr. Adam Sadek did a great job explaining the terms of my agreement and giving a break down of my payments. He provided great customer service and great advice!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're so glad to hear that everything went smoothly and efficiently during your visit. It's wonderful to know that Adam Sadek took the time to clearly explain your agreement and provide helpful advice along the way. We’ll be sure to pass along your kind words to him. Enjoy your new car, and thank you for choosing us!
Very helpful service!
Very helpful service! Jon Diaz did a wonderful job helping me purchase my first vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! We’re thrilled to hear that Jon Diaz provided such helpful service and made your first vehicle purchase a positive experience. Buying your first car is a big milestone, and it’s wonderful to know Jon was there to guide you through it. We appreciate you choosing us and hope you enjoy your new vehicle!
Had a great experience at Texas Toyota of Grapevine.
Had a great experience at Texas Toyota of Grapevine. Sean Castillo made everything really easy. He was super helpful and kept me in the loop the whole time. The service was quick and convenient. I’ll definitely be coming back next time my vehicle needs anything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Dexter, Max, and Bruce made my experience here absolutely
Dexter, Max, and Bruce made my experience here absolutely outstanding! Never had a better overall interaction buying a vehicle. The team I worked with here (INCLUDING the managers) took care of me from start to finish in ways I’ve never considered before when buying a vehicle. I would send anyone I know to these guys if they want to be taken care of properly and treated like a real person instead of just a customer. 10/10 top to bottom! I’ll be back when I’m ready for an upgrade!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing this incredible feedback! We're thrilled to hear that Dexter, Max, Bruce, and the entire management team made your vehicle purchase experience such a standout. It means a lot to know you felt genuinely cared for and treated like more than just a customer—that’s exactly the kind of experience we aim to deliver. Your recommendation and kind words truly mean the world to us, and we can’t wait to welcome you back when it’s time for your next upgrade!
Had a great experience at Texas Toyota of Grapevine.
Had a great experience at Texas Toyota of Grapevine. Sean Castillo made everything really easy. He was super helpful and kept me in the loop the whole time. The service was quick and convenient. I’ll definitely be coming back next time my vehicle needs anything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience! We're so glad to hear that Sean Castillo made the process smooth and kept you informed every step of the way. It’s great to know that you had a quick and convenient service experience. We look forward to serving you again in the future for any of your vehicle needs!
The dealer ship is very nice and very clean.
The dealer ship is very nice and very clean. Will was very kind and very helpful and was quick to stay in touch. However, when we got to the financial portion, Diego, was a bit passive aggressive and irritating. After I expressed I didn’t want the warranty, he would not stop pushing it on me even thought I explicitly repeated I didn’t want it. Then he kept saying that the car was going to break and told me to enjoy throwing away 200 dollars in interest because I was leasing it. I found his attitude super passive aggressive and down right disrespectful. As a salesperson myself, I understand how you have to be aggressive to close sales, however, I have never disrespected a customer or have given them attitude. I found his tone and overall demeanor super unnecessary and I am disappointed to be treated like that as a customer.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We're glad to hear that you had a positive interaction with Will and appreciated his friendly and professional approach. However, we’re sorry to hear that you felt uncomfortable during the financing portion of your visit. We understand how important it is for every part of the process to feel respectful and supportive, especially when making such a significant purchase. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your concerns further and work toward a resolution.
Great service and Dexter and Matt worked very hard to get
Great service and Dexter and Matt worked very hard to get me the best deal. Thanks guys
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're thrilled to hear that Dexter and Matt worked hard to help you get the best deal. Your satisfaction is our priority, and we’re glad they were able to make the experience a positive one. We appreciate your kind words and look forward to assisting you again in the future!
Great service from Matt in finance!
Great service from Matt in finance!!! First my sister had gotten a car with Will and next my brother!!! Quality cars with quality care. I love this place!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic feedback! We're so glad to hear that Matt in finance provided you with great service, and it's wonderful that your family has had positive experiences as well. We truly appreciate your kind words and are thrilled to know you love working with us. We look forward to assisting you and your family again in the future!
I had an amazing experience with my visit and ongoing
I had an amazing experience with my visit and ongoing appointments at Toyota Grapevine. This being because Big Will has provided great service and support for not only me but my other family members!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your amazing experience! We're thrilled to hear that Big Will has been such a great help to you and your family. It’s always wonderful when our team can provide consistent and supportive service. We truly appreciate your kind words and look forward to continuing to assist you and your family in the future!