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Driver's Village

(197 reviews)
Visit Driver's Village
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (315) 849-0246 (315) 849-0246
Used (315) 849-0338 (315) 849-0338
Service (315) 849-0306 (315) 849-0306

Reviews

(197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Came in on Saturday

I scheduled an appointment on Saturday, April 20 to have a couple things checked out and specifically told the person over the phone that I will need the shuttle because I'm from out of town. When I got here I was told that the shuttle didn't run on Saturdays. Because of their lack of communication I did not schedule a ride. On top of all that the service department associates didn't even try to get me a ride. I bet if I was going to spend another $20k here they would do anything for me. I will not be buying my next car from Drivers village since they don't care about customer service since they already have my money! Absolutely ridiculous!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car buying experience

Place was large and not very welcoming to the eye. Staff were nice and did everything they could to help us out. Just didn't have what we were looking for.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience.

The people in finance first were phenomenal! Walked in hoping to get a decent used car. I left with a brand new one. Michelle busted her hump to help me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 Dodge Charger

My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Timely manner

Trisha reached out to me within a day of showing interest in a car. We set up a meeting for a test drive. I was contacted the same day of the year drive to be told the sold the vehicle at auction. I bought a car elsewhere.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Timely Contact

KIa Merriam had contacted me via E mail in a timely matter about vehicle I seen on Cars.com during that time I had a medical problem so had to put everything on hold until resolved

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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WE Love Sam Hersam Mitsubitshi DV.

Sam Hersam is the best sales person. Truthfully, I shopped around,found better deal but I trust Sam so much we stayed with DV because of him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Driver’s Village (Joseph Severson)

Working with Joseph was the best car-buying experience I’ve had! He was professional, tailored his service to all my needs and wants, and was respectful and charismatic. He created a positive and happy experience as soon as I walked into Driver’s Village and made sure I was comfortable at all costs. I ended up purchasing a vehicle from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Old dad

Internet inquiry was made and I did receive a quick response. They did not have what I was looking for in stock. Would seek them again if needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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RE: Mike Polczak - Driver Village

I had a very good experience with purchasing my new car. My specialist was very helpful and kept me informed of the process. I was very happy with how I was treated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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