Driver's Village Hours
Driver's Village is the largest automotive group in central NY with 21 new car franchises and over 60 years in the autom
otive business. Driver's Village is Located at the crossroads of I-81 and I-481 on Circle Drive in Cicero, Drivers Village serves the automotive needs of Central New Yorkers with 21 new car franchises and over 700 hundred pre-owned vehicles. Shopping for an automobile is easy and convenient with 12 dealerships located under one roof.
"New York State's ONLY Automotive MegaCenter!"
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On August 17th I purchased a new 2019 Envsion , It had 115 miles on it, However before I took it home the rear tire was low on pressure which I found... on my Buick ap, So the dealer checked all and put air in the tires . On the way home I felt a vibration in the vehiicle, NOt thinking nothing of it thought maybe it was because it was sitting, On august 19th I called and scheduled a service appt for august 23, I took the car back into the dealer which is 72 miles one way from home, The service tech drove it along with 2 other and said they could not feel anything, I told them I would not have wasted my time if I did not think something was wrong They told me to wait until it had 1000 miles on it because gm would not cover it. If I wanted them rotated and balanced I would have to pay for it myself. On September 2oth I returned the car to the dealership and the manager stated if the issue is still there then he would have new tires put on this vehicle, (as it now had 1063 miles. I left it as they gave me a car to drive, They stated the two of the 4 tires were out of balance which they could of found the first time. and the print out they gave me could be a generic print out for all I know nothing on it says anything about the make and model of my car. I picked up the car on the 24th and they stated it was all fixed, when I arrived at the dealer they were driving around the parking lot, I do not think they ever took it up on the highway as you cannot feel it 30 miles per hour. I drove home down the highway and low and behold there is still an issue, I can feel the vibration still in the vehicle after they rotated and balanced the tires. driving home between 50 and 73 MPH I called the sales Manager on the way home and the service department and spoke to Service and left a message for sales manager to call me asap.and never recieved a phone call to this day there is definately an issue. When you pay for a vehicle this should not be the case now It has to go back in again. I am not driving it up there, They can either fix it here in town or come get it on a flat bed I have spoken to Buick headquarters and they told me that Burdick said that they could not find anything wrong, Suggested I take it to another GM dealer. well I tried and because the other dealer stated it was an internal issue they did not want to look at it. I cannot tell you how many times I had contacted the dealership from the salesman to the sales manager to the general manager and not a return phone call.
I bought a Jeep a little over a month ago. I kept hearing a clunking noise so took it in to be looked at. I was told I would have to make an appointment... because they were really busy, I said I expected a rental car and was told it was a bad time of year for a rental car, the service manager came out and said he would take a ride with me to hear the noise. I was told it sounded like the drive train and he contacted someone to give me a call about bringing it in for service and they would give me a call.........that was a week ago. My sister was interested in purchasing a cheap I told her to not bother. Don’t worry drivers village Jeep I will take it to another dealer and I will purchase my next Jeep from another dealer. Terrible customer service
Drivers village chevy are amazing people and they know what they are doing with my cars and they do the best work! I tell everyone to go there they do... excellent work and there people at the desks are VERY helpful! I love driving in my car knowing it was in good hands at drivers village!!!!!
Thank you for the excellent review, we appreciate your business.
Drivers village made it pretty easy to view the used cars, they were all inside as well, which was nice as it kept us out of the rain. The prices are very... fair but there isn’t much wiggle room on the prices. Thats not necessarily a bad thing because the prices are already marked about as low as they can go. My only complaint would be the process took about 4 hours and 30 minutes total, so free up an afternoon before going there with the intent to buy. Overall, good service.
I scheduled an appointment on Saturday, April 20 to have a couple things checked out and specifically told the person over the phone that I will need the... shuttle because I'm from out of town. When I got here I was told that the shuttle didn't run on Saturdays. Because of their lack of communication I did not schedule a ride. On top of all that the service department associates didn't even try to get me a ride. I bet if I was going to spend another $20k here they would do anything for me. I will not be buying my next car from Drivers village since they don't care about customer service since they already have my money! Absolutely ridiculous!
Place was large and not very welcoming to the eye. Staff were nice and did everything they could to help us out. Just didn't have what we were looking... for.
The people in finance first were phenomenal! Walked in hoping to get a decent used car. I left with a brand new one. Michelle busted her hump to help me.
My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for... a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.
Trisha reached out to me within a day of showing interest in a car. We set up a meeting for a test drive. I was contacted the same day of the year drive... to be told the sold the vehicle at auction. I bought a car elsewhere.
KIa Merriam had contacted me via E mail in a timely matter about vehicle I seen on Cars.com during that time I had a medical problem so had to put everything... on hold until resolved