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Long of Chattanooga

(1,292 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2022 state dealer award
View 11 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 373-3697 (855) 373-3697
Used (888) 827-1307 (888) 827-1307
Service (877) 232-7450 (877) 232-7450

Reviews

(1,292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Long of Chattanooga from DealerRater.

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Abel was very helpful when my car needed servicing.

Abel was very helpful when my car needed servicing. He managed to get me a loaner even when there were all out. He was very polite and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent teamwork on purchase of my new car.

Excellent teamwork on purchase of my new car. Test drive, vehicle comparisons, price negotiation all went well. My salesman, Ryan, not only pointed out details of vehicle dynamics during drive, but also was able to share how the car compares to offerings from competitors. And when it came time to set up preferences and electronics, Ryan guided me through it all. Even let me bring it back in to tweak some settings a few weeks later, and handled a follow up question via phone call. He knows the products. Payment went smooth. Was introduced to service leader and sales manager. Great experience. Will buy again for this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I love my new Hybrid GLE 450e.

I love my new Hybrid GLE 450e. Ryan was a very pleasant, knowledgeable salesman. He was excellent at teaching me how to use all the new electronics/computer equipment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Cedric Toney was very professional and very knowledgeable

Cedric Toney was very professional and very knowledgeable about the different types of Mercedes at the dealership. I would refer my friends and family to Long Mercedes Benz. The staff made me feel very comfortable Mr. Toney went way beyond the expectations of making sure l was satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Joshua Brewer, was so amazing he helped us so much, he

Joshua Brewer, was so amazing he helped us so much, he was kind and considerate, he truly had the patience for listening

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It was a great experience over at long of Chattanooga and

It was a great experience over at long of Chattanooga and our sales representative Christian did a amazing job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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It was such a pleasure working with Will and Aaron.

It was such a pleasure working with Will and Aaron. They were great helping us to get the car that we wanted. Would definitely recommend them and Long of Chattanooga of Mercedes!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sean helped us buy our car, he was very helpful and

Sean helped us buy our car, he was very helpful and informative making the whole process much easier! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Cedric was very good at walking me through the car

Cedric was very good at walking me through the car features and explained how the process will go

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Traded in my 2020 GLS450 for the 2025 model.

Traded in my 2020 GLS450 for the 2025 model. Amazing changes. Aaron Schmidt was an fabulous salesperson. Very thoughtful and helpful. He made purchasing a new car smooth and not tedious, especially since I needed to source the car from somewhere else. Thank you!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.