Long of Chattanooga

I had an amazing experience with this dealership! James and John made me feel at home and spent a lot of time making sure I understood everything I needed to know about my new vehicle. I couldn’t recommend them enough!

So I drove 8 hrs to this dealership to purchase 2 used vehicles cause they where the only ones I could find with decent deals and willing to work with me. I ended up buying the 2 vehicles cause the car fax reports looked good and the vehicles seemed reliable and lower miles. Even though the sales guy told me multiple times that each car was good to go and passed inspection and had no issues that wasn't the case. One vehicle they swapped on me meaning they showed me a 2018 vehicle and ended up selling me a 2017 that was the same make and model and almost the same color which was my fault for not catching it till it was to late. The second vehicle was really nice on the outside and inside. But before we were able to take it home the sales guy said he went to fill up the tank and the lights where flickering so he wanted to get the techs to look at it. He ended up saying it needed a new battery which they put in but after we got home 5hrs away the check engine light came on and it was a bad knock sensor causing the issue. Making the car go into limp mode and couldn't be driven but short distance, contacted the sale guy but they aren't doing anything to help or make it right so took it to a local hyundai dealership and they are fixing it. So I think long hyundai just changed the battery to reset the check engine light so when we drove it off it wasn't there problem anymore. I would not recommend this dealership to anyone they are disloyal and will not do the right thing if you have issues with the vehicles you purchase. Also seems they don't tell the truth about there vehicles as long as they can make a sell.

Abel was very helpful when my car needed servicing. He managed to get me a loaner even when there were all out. He was very polite and efficient.

Excellent teamwork on purchase of my new car. Test drive, vehicle comparisons, price negotiation all went well. My salesman, Ryan, not only pointed out details of vehicle dynamics during drive, but also was able to share how the car compares to offerings from competitors. And when it came time to set up preferences and electronics, Ryan guided me through it all. Even let me bring it back in to tweak some settings a few weeks later, and handled a follow up question via phone call. He knows the products. Payment went smooth. Was introduced to service leader and sales manager. Great experience. Will buy again for this dealership.

I love my new Hybrid GLE 450e. Ryan was a very pleasant, knowledgeable salesman. He was excellent at teaching me how to use all the new electronics/computer equipment!

Cedric Toney was very professional and very knowledgeable about the different types of Mercedes at the dealership. I would refer my friends and family to Long Mercedes Benz. The staff made me feel very comfortable Mr. Toney went way beyond the expectations of making sure l was satisfied.

Joshua Brewer, was so amazing he helped us so much, he was kind and considerate, he truly had the patience for listening

It was a great experience over at long of Chattanooga and our sales representative Christian did a amazing job

Sean helped us buy our car, he was very helpful and informative making the whole process much easier! Highly recommend!

It was such a pleasure working with Will and Aaron. They were great helping us to get the car that we wanted. Would definitely recommend them and Long of Chattanooga of Mercedes!!