Reviews
Recommend with caution. I had issues with my trade. I...
Recommend with caution. I had issues with my trade. I feel more could have been done on dealership side. Dealer had the upper hand. And used it.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello Jerry, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Thank you - Fred Martin Superstore Team
Hello Jerry, we appreciate you taking the time to leave us this feedback. If you have any further questions or concerns, please give us a call. We're always happy to help.
I had some issues with the stop start retire and something wrong with the front end steering feeling like driving over cut grooves in the road at slow speed 20 mph to about 15mph. I had a local jeep dealer Slimans chrysler dodge jeep. The stop start battery was replaced. It works. The front end feeling not. The worked on it more then replaced some parts. It still exists. I contacted the svc dept at Fred Martin before Slimans worked on it and scheduled an appt. After speaking with the service writer at F.M I canceled and opted for the local as he said I would have to pay for a loaned vehicle if they did not find anything wrong. After consecration I canceled my appt. Just felt like I was going to bleed more money there as I seem the last time I felt like I needed a blood transfusion. 440-315-3533.
Parker was very helpful throughout the whole process....
Parker was very helpful throughout the whole process. Thanks Parker! My only disappointment was having the vehicle pickup process take longer than expected. If there is any way to speed up that process, it would be awesome!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience but apologize for the unusually long wait for pickup. Congratulations on your new car and if there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team
Joseph Pekar went the extra step as always. Kim in...
Joseph Pekar went the extra step as always. Kim in finance make it super easy with the warranty! And I love getting the three years of free oil changes!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Joseph and Kim here at Fred Martin Superstore. Congratulations on your new vehicle! Thank you - Fred Martin Superstore Team
Easy to work with on budget. Easy to find. Free oil...
Easy to work with on budget. Easy to find. Free oil changes, I like that! Followed up to make sure we love the vehicle. Excellent
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Sarah! Thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team
The experience while not flawless did go very well. I...
The experience while not flawless did go very well. I feel Bill did a great job and was as honest as possible regarding the car. And wasnt pushy in anyway but really tried to make me happy (which i am)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy Bill provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
Jeff was personable and knowledgeable. Took care of the...
Jeff was personable and knowledgeable. Took care of the process in a timely manner. Dealership was busy but seemed organized. Jim in finance was thorough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with Jeff, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team
My experience here was excellent. Everyone that I worked...
My experience here was excellent. Everyone that I worked with made sure that I was getting exactly what I wanted and I will be back for all of my vehicle purchases
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Stephanie, for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team
This is the second car I have purchased from Fred Martin....
This is the second car I have purchased from Fred Martin. Jeff found me the car I was looking for with the options I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if Jeff or our team can be of any more assistance! Thank you - Fred Martin Superstore Team
Very satisfied with our experience. Mike made it quick...
Very satisfied with our experience. Mike made it quick and easy for us! This is our fourth car purchased from Fred Martin in the last seven years and we’ll continue coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rob, It's great to hear that Mike were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Bill was very helpful helping me find and buy my first...
Bill was very helpful helping me find and buy my first car. He was very patient with a first time car buyer and made sure i went home in the perfect car. Would recommend Bill to all my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that Bill provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Hi, thank you for your kind review; we are happy to pass along your comments to Bill here at Fred Martin Superstore! If you have any further questions, please give us a call. We're always happy to help! Take care!