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Fred Martin Superstore

(3,179 reviews)
Visit Fred Martin Superstore
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (866) 569-8093 (866) 569-8093
Used (866) 755-8872 (866) 755-8872
Service (330) 576-4360 (330) 576-4360

Reviews

(3,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Martin Superstore from DealerRater.

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Always a pleasure

Oil change in about 20 minutes. No wait time. Employees explain everything and our upfront about pricing. I've been going to Fred Martin about 20 years never a bad experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the wonderful review, Michael! We appreciate your business and hope you will continue to trust our team for the best service!

Excellent service department

I had a few odd problems with an older Grand Cherokee. They took care of them all for a reasonable price. Greg was very informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst delarsip I have ever been to

We spent 3 hours starting with one guy then getting shuffled to the so called sales manager that told us we had to go meet him at the building next door and then asking for everything but I first born before they would tell us a IDEA of a payment and did not tell us what the rate was for this payment then they wanted to steal our car at a more then rediculous value and only wanted to take $800 of there new vehicle, we then showed them that Klainer Jeep was giving us $4,000 more for our trade and $3,000 of there identical new vehicle, they then said sorry that’s all we can do, when they claim they will beat anyone’s deal it’s a flat out lie, they are into the ripping people off for as much as they can business, I will never go back to this place ever again and I will tell everyone I know to not go to this place., oh and the kicker of all this is they claim they give you a tablet for a test drive and the sales guy said I will go get this and never faves us anything!!!!! Rip off artists liars and the most unethical dealer I have ever been to

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was great

Stopped in for oil change,service department was very good .. and had me in an out very quick, let me know exactly what they were doing. Plus finished it off with a free car wash ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We truly appreciate this wonderful review! Please let us know if we can ever be of further assistance, Matt!

Always a positive experience! Amazing staff!

Have been going here for my oil changes. From the car buying process to the quarterly oil changes, very well managed. Have not had any issues. Definitely will always go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so grateful for your feedback, Jamie! Thank you for your business and please let us know if we can ever be of further assistance!!

2015 Grand Cherokee Cleanup

I bought a used 2015 Grand Cherokee that needed some work prior to delivery. While the cosmetic repair work was well done, the car looks great, the attention to detail was lacking. The body shop forgot to install six fasteners and neglected to reconnect the hood latch sensor, rendering the remote start non-functional. To their credit, they’re sending the fasteners, I live a distance away, and they promised follow up in the event other issues are uncovered. Otherwise, I love my new (to me) Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellence

Very friendly, professional, courteous nice guys and their prices are very good. Would recommend them to every! One. Service area has always been clean and up to date.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast service !

I brought my Jeep in to get serviced and it was so fast that I could have stayed and waited I think...even tho there was a line of customers ahead of me... I was very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Review

I inquired about a vehicle and Kim Aller contacted me immediately, answered all of my questions, and let me know about new vehicles that to my needs during my vehicle search. I ended up buying a vehicle elsewhere, but I would recommend contacting Kim Aller if you want friendly and helpful service with no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for recommending our team! We really appreciate the kind words for Kim Aller, and hope you will let us know if we can ever be of further assistance!

Helpful and friendly

I would recommend Fred Martin for your next vehicle purchase or service repair. My service representative Mike was very understanding and helpful. I was quoted a 2 day repair But to my surprise it was done in one thank you very much Fred Martin and my service representative Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.