Reviews
They don’t stand behind their cars.
They don’t stand behind their cars. 640 miles on a brand new car and the response is “too bad” schedule service. I didn’t purchase a new vehicle (75k) to sit in service centers. I want to return it and it is not their policy nor will be considered.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Kurt. In order for us to move forward, we will need to have our Service Team inspect the vehicle. We apologize for any inconvenience this may cause. We thank you for your understanding and for your review.
Fred Martin's is a very clean dealership with very nice
Fred Martin's is a very clean dealership with very nice people, it also has amazing amenities and is just an all around great place to be when buying or leasing a vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear our team could provide a great experience! Thank you for your kind words and for shopping with us. Congratulations on your new Dodge and we look forward to seeing you again!
If I could give zero stars, I would.
If I could give zero stars, I would. This dealership is just full of people who lie to you and only care about themselves. I was told my truck was safe for me to drive and ended up with a bad wheel bearing. Was told a bad wheel bearing doesn't make a vehicle unsafe to drive. This place sells lemons and disrespectful employees.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear your experience was anything less than 5-stars, however, this vehicle was purchased "as-is" and you were informed prior to purchase that this vehicle was not inspected. This was signed in multiple places. When issues arose, we offered to look at the vehicle but this offer was declined as the wheel bearing is not covered under the purchased service contract. Our General Sales Manager also reached out to offer covering part of the cost of the wheel bearing, and this offer was also declined. We again apologize that this was your experience but we have made every attempt to accommodate this issue. We thank you for your comments.
He also was very rude and said that a bad wheel bearing wouldn't make a vehicle unsafe which it actually does. So why would I trust a place that continues to lie? Your team is full of liars and all around horrible people.
I just received my reticle back from the service
I just received my reticle back from the service department, and within 24 hours the engine is now very loud and should like the exhaust is messed up. This was not an issue before I took it in for service. My overall experience with the dealership and service department has been very poor
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear your experience was anything less than 5-stars. We have been made aware that a service advisor has attempted to reach out in order to get these issues resolved. We thank you for your review and we hope to get this situation solved soon.
I got my van back from Fred Martin Superstore about a
I got my van back from Fred Martin Superstore about a week ago getting a housing unit repaired that was causing an oil leak. I was without transportation for a week. Paid $700 for the “repair” and now today my van won’t even start! I contacted AAA for a tow and was told that my van was leaking oil yet again! I’ll be contacting the BBB and corporate about all of this poor work
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Anna. We thank you for bringing this to our attention and for your review.
I recently bought a 2016 Mazda 6 I Touring from Fred
I recently bought a 2016 Mazda 6 I Touring from Fred Martin Super Store. I had a very good experience! Thank you to Andrew Gradwohl and everyone for working with me to get me into my new car. The car buying process is usually very difficult and unpleasant at other places. It was was smooth here. They made sure that my car was detailed and ready to go. They even delivered the to me in the Cleveland area. O was very impressed! A friend recommended this place to me. I will recommend Fred Martin Super store to my family and friends. Thank you again Andrew!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words about Andrew and our team! Please reach out if there is anything else we can help out with. We appreciate your business and your support. Thank you again and congratulations on your Mazda 6!
Clean and comfortable showroom and waiting areas.
Clean and comfortable showroom and waiting areas. Logan Riley is a great salesperson. He was friendly, patient and very knowledgeable about the cars I tested. He also stayed late to show me how to operate all of the tech features of my new car. I would recommend asking for him when shopping for a car at Fred Martin Superstore.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to here that Logan and our team could provide you with a great experience! Thank you so much for your kind words and for your business. Congratulations on your new Jeep and we look forward to seeing you again!
They are very helpful and courteous.
They are very helpful and courteous. I like the dealership. I was very pleased.with the service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for your business! Congratulations on your new Jeep and we look forward to seeing you again!
Free oil change crew is awesome!
Free oil change crew is awesome! Friendly.and efficient…also appreciate the free car wash!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear it! Thank you for your kind words about our Speedy team and for your business! We look forward to seeing you again!
Professional, gets the job done!
Professional, gets the job done! Everyone is friendly and courteous! Store is very clean with very nice waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear we could provide a great experience! Thank you for your kind words and for your business. We look forward to your next visit!