Reviews
Exceptional customer service.
Exceptional customer service. Johnathan, my service rep, was courteous and helpful making my first visit to the dealership very pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Stephen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
They have a robust maintenance bay so the wait for
They have a robust maintenance bay so the wait for service is not long or in most cases instant. Highly recommend them for all things BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Really bad service department, kept my car for two weeks
Really bad service department, kept my car for two weeks and didn’t do anything with it, but kept on telling me that they were working on it. Sales team is very good and accommodating.
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- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (661) 200-9111 when you can so we can address this situation directly. Thank you and have a great day.
Really good customer service.
Really good customer service. Jacob Morgan helped me out with service on my car and made sure everything went smoothly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Don't hesitate to call us if you ever need anything. Be safe on the road!
A Visit to Remember at Valencia BMW I had a flat tire
A Visit to Remember at Valencia BMW I had a flat tire just before Thanksgiving. I wanted to go to Valencia BMW right away, but it was a busy time. I wasn’t sure how busy they were, so I looked online for an appointment. The earliest one was Friday, after Thanksgiving. Previously, Bill Parks had been my go-to person for all car-related issues, so I reached out to him once more. This time, my call was answered by Jonathan, another member of the Valencia BMW team. To my surprise, Jonathan invited me to come in despite the busy holiday schedule. Upon arrival, Jonathan's warm greeting was a pleasant start. He discovered that the necessary part wasn't in stock, but he went above and beyond by offering a loaner car for my use until my own vehicle was repaired. And my car was ready by Friday, just as Jonathan had promised. Voila! Buck, the sales guy, is great, and so is Jonathan in the service department. Valencia BMW is a bit far from my house, but I like going there. They consistently provide me with top-notch service. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Customer service of Taylor & Mazen are top knotch in
Customer service of Taylor & Mazen are top knotch in communication & timing , Much appreciated & definitely coming back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Stefan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
A little disappointed.
A little disappointed. I took my car there because of squeaky front brakes. The car is less than a year-old and only has 2300 miles. The service department kept it for 5 days, only to be told it is normal for the breaks on the M cars to squeal. A total waste of my time as I had to drive all the way from Lancaster twice just to hear that. I also called several times to check on the status of the repairs, no answer, messages not returned. No, I do not recommend it.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at Valencia BMW take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 200-9111. We hope to hear from you.
Service advisor very helpful and informative.
Service advisor very helpful and informative.. good sense of humor! Will definitely recomen..10-10
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
It is to hard to get an appointment for the service
It is to hard to get an appointment for the service department and also the vehicle warranty in some cases do not cover the service charge of the car
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.
I always take my car to Valencia BMW for my cars
I always take my car to Valencia BMW for my cars services. I like their customer service and efficiency. Highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!