Reviews
Edwin facilitated the process of purchasing a new car, he
Edwin facilitated the process of purchasing a new car, he was very professional, and has great customers service!
Edwin facilitated the process of purchasing a new car, he
Edwin facilitated the process of purchasing a new car, he was very professional, and has great customers service!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cindy, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
John (Service Manager) personally delivered our BMW X3 to
John (Service Manager) personally delivered our BMW X3 to our house, handled all the necessary paperwork and answered any queries in a simple, straightforward manner. We greatly appreciated his friendly, helpful approach. We have no hesitation in recommending Valencia BMW ? highly!
John (Service Manager) personally delivered our BMW X3 to
John (Service Manager) personally delivered our BMW X3 to our house, handled all the necessary paperwork and answered any queries in a simple, straightforward manner. We greatly appreciated his friendly, helpful approach. We have no hesitation in recommending Valencia BMW ? highly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, thank you so much for your positive comments about Valencia BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!
Never buy a car from this location unless you want to get
Never buy a car from this location unless you want to get a car that has been snatched from every part and be replaced with crap, because there is no way after few months i should replace everything in my car.. and if you question them all you get is blame! All these great reviews are just because they do their best to get their commissions, after that you won’t matter… TRASH 🗑️ Special thanks to the manager 😉
Never buy a car from this location unless you want to get
Never buy a car from this location unless you want to get a car that has been snatched from every part and be replaced with crap, because there is no way after few months i should replace everything in my car.. and if you question them all you get is blame! All these great reviews are just because they do their best to get their commissions, after that you won’t matter… TRASH 🗑️ Special thanks to the manager 😉
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you are displeased with your recent experience with us. We want the opportunity to turn your experience around. Please reach out to us at (661) 200-9111 at your earliest convenience to discuss how we can turn this experience into a positive one.
Greg and Russell were impeccable on the quality of
Greg and Russell were impeccable on the quality of service they provided me. They were not just persistent salesman like other most dealers. They were genuinely committed to get me what I wanted for the price that I wanted.
Greg and Russell were impeccable on the quality of
Greg and Russell were impeccable on the quality of service they provided me. They were not just persistent salesman like other most dealers. They were genuinely committed to get me what I wanted for the price that I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Wonderful selection of vehicles.
Wonderful selection of vehicles. Professional sales personnel. Easy process to purchase, fair pricing overall a great experience.
Wonderful selection of vehicles.
Wonderful selection of vehicles. Professional sales personnel. Easy process to purchase, fair pricing overall a great experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Service Manager is Rude; demonstrates an attitude of
Service Manager is Rude; demonstrates an attitude of indifference, and the reputation for poor service runs throughout the Valencia Dealership Community. Suggest avoiding this dealership. They mis-represent promotional mailers, could care less about taking care of the customer, and this service manager should be repremanded for his behavior. Loss of a long time customer over $20......Sad and Pathetic.
Service Manager is Rude; demonstrates an attitude of
Service Manager is Rude; demonstrates an attitude of indifference, and the reputation for poor service runs throughout the Valencia Dealership Community. Suggest avoiding this dealership. They mis-represent promotional mailers, could care less about taking care of the customer, and this service manager should be repremanded for his behavior. Loss of a long time customer over $20......Sad and Pathetic.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.
THIS DEALERSHIP IS NOT CLIENT CENTRIC; SERVICE MANAGER IS
THIS DEALERSHIP IS NOT CLIENT CENTRIC; SERVICE MANAGER IS RUDE; ATTITUDE OF INDIFFERENCE, AND MY EXPERIENCE THIS MORNING WAS PATHETIC. I RECEIVED A PROMOTIONAL VOUCHER FOR AN OIL CHANGE AND FILTER AT A COST OF $99.95. I MADE THE APPOINTMENT A COUPLE OF WEEKS AGO, AND TODAY WHEN ARRIVING, THE SERVICE MANAGER REFUSED TO ACCEPT THE VOUCHER, INDICATING COST WAS INCREASED BY $20.00. WHEN ASKING FOR THE GENERAL MANAGER, WAS TOLD HE IS NOT IN TODAY. I ASKED TO CALL THE REGIONAL MANAGER, AND HE DEMANDED THAT I LEAVE THE PREMISES. HE EVEN THREATENED TO CALL THE LOCAL SHERIFF'S DEPT.. SAD AND PATHETIC. THE LOSS OF A LONG TIME CLIENT OVER $20.00. I HAVE BOTH THE VOUCHER AND EMAIL FROM THE APPOINTMENT MANAGER CONFIRMING THAT I QUALIFIED FOR THIS PROMOTION. THIS DEALERSHIP SHOULD BE ASHAMED AT THEMSELVES. MY NEXT CAR PURCHASE WILL BE DONE AT ANOTHER DEALERSHIP. HE LAUGHED AND WAS CONDONSCENDING. HE COULD CARE LESS. THE SERVICE MANAGER SHOULD BE REPRIMANDED FOR HIS BEHAVIOR. I AM INFLUENCIAL IN THE COMMUNITY, AND WILL SPREAD THE WORD. OTHER'S MUST KNOW THAT THEY COULD CARE LESS ABOUT THE CLIENT. SENIOR MANAGEMENT SHOULD READ THIS REVIEW, AND TAKE APPROPRIATE ACTION. THIS SERVICE MANAGER IS THE WORST...........
THIS DEALERSHIP IS NOT CLIENT CENTRIC; SERVICE MANAGER IS
THIS DEALERSHIP IS NOT CLIENT CENTRIC; SERVICE MANAGER IS RUDE; ATTITUDE OF INDIFFERENCE, AND MY EXPERIENCE THIS MORNING WAS PATHETIC. I RECEIVED A PROMOTIONAL VOUCHER FOR AN OIL CHANGE AND FILTER AT A COST OF $99.95. I MADE THE APPOINTMENT A COUPLE OF WEEKS AGO, AND TODAY WHEN ARRIVING, THE SERVICE MANAGER REFUSED TO ACCEPT THE VOUCHER, INDICATING COST WAS INCREASED BY $20.00. WHEN ASKING FOR THE GENERAL MANAGER, WAS TOLD HE IS NOT IN TODAY. I ASKED TO CALL THE REGIONAL MANAGER, AND HE DEMANDED THAT I LEAVE THE PREMISES. HE EVEN THREATENED TO CALL THE LOCAL SHERIFF'S DEPT.. SAD AND PATHETIC. THE LOSS OF A LONG TIME CLIENT OVER $20.00. I HAVE BOTH THE VOUCHER AND EMAIL FROM THE APPOINTMENT MANAGER CONFIRMING THAT I QUALIFIED FOR THIS PROMOTION. THIS DEALERSHIP SHOULD BE ASHAMED AT THEMSELVES. MY NEXT CAR PURCHASE WILL BE DONE AT ANOTHER DEALERSHIP. HE LAUGHED AND WAS CONDONSCENDING. HE COULD CARE LESS. THE SERVICE MANAGER SHOULD BE REPRIMANDED FOR HIS BEHAVIOR. I AM INFLUENCIAL IN THE COMMUNITY, AND WILL SPREAD THE WORD. OTHER'S MUST KNOW THAT THEY COULD CARE LESS ABOUT THE CLIENT. SENIOR MANAGEMENT SHOULD READ THIS REVIEW, AND TAKE APPROPRIATE ACTION. THIS SERVICE MANAGER IS THE WORST...........
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (661) 200-9111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
One star because zero star is not allowed I called Mr
One star because zero star is not allowed I called Mr mazen to buy a Mercedes s after we arrived there he said I don’t have a car keys the car even wasn’t inspected by California LAW
One star because zero star is not allowed I called Mr
One star because zero star is not allowed I called Mr mazen to buy a Mercedes s after we arrived there he said I don’t have a car keys the car even wasn’t inspected by California LAW
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (661) 200-9111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Good experience.
Good experience. Since the beginning Edwin lopez was Kind and got me the best deal to find the car I wanted. I have been a client for more than 20 years in Valencia and we have not had any bad experiences..
Good experience.
Good experience. Since the beginning Edwin lopez was Kind and got me the best deal to find the car I wanted. I have been a client for more than 20 years in Valencia and we have not had any bad experiences..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Pedro, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Valencia BMW. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Dealing with a knowledgeable, efficient and honest sales
Dealing with a knowledgeable, efficient and honest sales associate like Edwin Lopez, made all the difference . The dealership was fair, honest and easy to work with. Veterans support was laudable.
Dealing with a knowledgeable, efficient and honest sales
Dealing with a knowledgeable, efficient and honest sales associate like Edwin Lopez, made all the difference . The dealership was fair, honest and easy to work with. Veterans support was laudable.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Valencia BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!