Valencia BMW Hours
We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we
sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
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Vanessa is the best! Always courteous and thorough.
Misleading and lazy. Theyre always making excuses on why they wont fix something but then recommending to service parts not covered by the extended maintenance... plan I purchase . They didn't even update the software (easy). They don't even keep track of the extended warranty I puchased from them
Joel, we are deeply disappointed by your experience at Valencia BMW. If you would be willing to give us another chance in the future, please reach out... to our General Manager at (888) 284-3140. We would appreciate the chance to turn your experience around.
I have always believed in giving credit where it's due. I was referred to Willie Dalgan at Valencia BMW and I was very apprehensive at first due to my... credit, but shortly after speaking with Willie I was put at ease. He is a very compassionate and honest person ... Not so much interested in getting a car off the lot, but more concerned about finding the right car for ME! Throughout the entire process I was treated with respect and never felt any pressure. Willie did what is most important when purchasing a vehicle .. He listened. After speaking with him a few times, he compiled a list of cars that fit my needs and my budget. When I arrived at the dealership he had everything mapped out - making my experience very stress free! If you're in the market for a car ... Not just a BMW but any car ... And you're in Valencia .. Go to the Valencia BMW dealership and ask for Willie ... He will NOT let you down!!!
Service at this facility has always met my expectations. Vanessa G. is the best at customer service !!! She has been very instrumental in seeing that my... car needs were met and rectified.
Gary, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Valencia BMW. We're happy you found our st...aff to be so supportive during your experience here at Valencia BMW. Feel free to stop by if you ever need any more help.
BMW 530E was leased from Valencia BMW, then about a year later we needed to repair a flat tire and discovered the lock tool needed to remove the tire... was missing. My local BMW dealer in Palm Springs had to order one at a cost of $49. Robert Glass, the Internet/Fleet Sales Manager at Velencia, promised (in writing) that he would reimburse me for the cost since the tool was not initially included with the car. After numerous emails and phone calls, I have never received the money. He obviously lied and had no intention of ever reimbursing me, he just kept saying he would take care of it, but did NOT. I know it's not a lot of money but it speaks to the honesty of the employees at this business.
Hi Kevin, we appreciate you taking the time to respond. The staff at Valencia BMW take our reviews very seriously. We care about all our customers and... wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 284-3140 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I was amazed at how fast the service was. Everyone was very friendly and helpful. I would recommend them.
Craig Barton, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Again, we appreciate your recommendatio...n of Valencia BMW and we hope to be of service again in the future.
I bought a CPO car here and it was seamless from beginning to end. My salesperson, Jeffry, was on top of it from the moment I submitted an inquiry, and... answered all my emails right away, sometimes in the middle of the night! When I arrived for my appointment, my car was already pulled up and waiting for my test drive so there was no waiting around. Hamid in finance was amazing also, explaining everything in great detail to my satisfaction. Throughout the process I never felt any pressure to buy something I didn't want. Excellent service all around.
That's great to hear, Ronald! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so m...uch for choosing Valencia BMW 2695 as your first choice for service! Feel free to stop by if you ever need any more help!
Got my girlfriend a bmw from them and buying a car through this dealership has ended up being the worst mistake. I’ve gotten many different cars from many... different dealerships over the years and have never come across anyone this rude and unprofessional. When we were there, they made us wait hours AND changed the deal that we had originally agreed on. Gary Kazandijan is the most unprofessional and rude employee I have come across anywhere, I have no idea how or why this dealership has hired him. The car she got was a loner and in the contract they had charged her for one full year of registration fees. Her registration came and it is valid for only another 7 months NOT the full year, starting from purchase date. When we called to talk to him about the issue he was extremely rude and told us “next time just get a new car instead of a loaner, this is how this dealership Handles loaner cars” when we asked why it wasn’t explained he said, “because I’m not going to explain you something you didn’t ask about.” There’s lots of other honest BMW dealerships in LA, stay away from these guys.
Hello, we are deeply disappointed by your experience at Valencia BMW. We care about all our customers and wish to restore your good faith in our deale...rship. If you'd be willing, our General Manager would like to speak with you at (888) 284-3140 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Greeted at the door, escorted to a customer service rep, advisor took my information, car was repaired in an appropriate amount of time. YAY
Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see... you on the road.
My car was serviced in a timely manner. The staff was friendly and helpful.
Darlene, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great v...alue -- we hope you'll consider us again in the future!