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If I can rate 0 stars, that would be my choice. We looked at the car, next day I call, then shot email expressing my interest and stating I am willing to put money down. Two days, no reply. Then, they told me the car has been sold. Very unprofessional, will not do business with them anymore and will not recommend. Better off shopping somewhere else.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
A happy customer
I bought a used Honda cross tours from Acura of Auburn, it is a great car with great price; their staffs from Alex who communicated me through email and prepared car for me to test drive, Denny, the person handle paper work, and to their sale manager worked closely with me, I walked out an hour later with everything done. a week later they deliver my car to my door step which is 30 miles away from them. Yes, they deliver the car to me. Thanks a lot guys. I am a happy customer and will definitely return for next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience at Acura of Auburn
I recently purchased a new RDX at Acura of Auburn and the sales department was professional, courtesy and helpful. Connie, Nate, Zach and Denny are the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All around great experience
Purchasing my new car through Acura of Auburn was very smooth. Staff was very friendly and helpful. Everyone I deal with at this dealership was very friendly and helpful, especially Alex Morrill.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Satisfactory service - always
We have been buying Acuras from Acura of Auburn for about 20 years. Always excellent customer service both in sales (Don Heath) and service department (Jeff & Joe).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They are incredible
Have been doing business with Acura of Auburn for over ten years - very fair and knowledgeable sales staff and their service department can not be beat - highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best sales and service
This is my 3rd Acura with this team from sales to finance and service they are friendly courteous and go above and beyond in each of their roles I have visited other dealerships and there is no comparison this team is the absolute best to work with! They even put my sparkling new Acura outside waiting for me with a sign and a bow! I felt like royalty!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent experience
The entire process was very pleasant. The salesman was very knowledgable about the products and very helpful throughout that process. The entire staff was very professional and a pleasure to deal with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Acura of Auburn very satified customer!
A big thank you to the Acura of Auburn team! The buying experience was actually enjoyable. Konni, Denny, and Nate were very helpful and not overbearing. We were pleased with the professional and courteous attention we were given and the delivery process was excellent as well. Konni went over all the technical aspects of the RDX and answered all of our questions. We will definitely return for our next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing experience!
I am so thankful I decided to shop and buy from Acura of Auburn. The entire process was easy, professional and knowledgeable. Kony my sales lady was amazing! She honestly sold the car with her easy going, stress free and informative approach. She was personable and made my entire family feel welcome. I would send anyone who asked to see her! Thank you so much for an awesome car and an even experience (if that’s possible).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase