Herb Chambers Ford of Westborough

I absolutely love my car. I did not feel pressured at Herb Chambers when deciding on purchasing my car. I thought about all my options (whether new or pre-owned), gave myself time to think about it and was pleased that Mike Mangrun worked with me so well. After the sale he also took the time to explain and show me the car's system. And when I was having a problem (me, not the car) Mark in service was great in taking me right away and explaining what I was doing wrong! For follow-up, Julie in customer service has been wonderful. There were others, sales managers, etc. that I have forgotten their names, but everyone that I dealt with was courteous, pleasant and helpful. Did I mention that I love my car?!!!

I brought my 4 year old Ford Mustang in to have the emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check-in, Alan indicated that he would check into that for me. He also had wrote me up for a courtesy check-up to see if there was anything else wrong with the car. When he called me a couple of hours later with the findings, he said they found that my ball joints needed to be replaced also in order for the car to pass inspection. He had taken it upon himself to get both the original emergency brake work and the ball joint work approved by the extended warranty company (thus saving me an extra deductable payment !!). He called to tell me the happy news that my car would be entirely fixed for just one deductable payment of $100. Alan was able to have the car completed by the end of my workday and when I picked it up, the car came around the corner washed and vacuumed. It was actually cleaner than it had been in awhile. For a change, I had an extremely positive experience at a car dealer service department. Herb Chambers should be proud of employees like Alan who go out of their way to help the customers' experience.

Josh Mono was professional, helpful, and clearly cared that I drive home in a car that I was comfortable owning. He made sure that the car I purchased was within my price range and fulfilled my specific needs. At no point did I feel pushed or taken advantage of. I would recommend him to anyone looking for a car.

Herb Chambers Ford of Westborough is everything a dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everything has been perfect. I am treated with respect. The service is prompt and the work is top notch. I am a customer for life.

First, I absolutely love the car. It's much more than I was expecting. I was greeted in a friendly and courteous way from the minute I stepped into the door. Mike and also his Manager(sorry, I forgot his name) listened to what I was looking for and they helped me decide while giving me time to think about what I wanted without pressure. When I was having a problem programing my sync, Mark in Service saw me immediately and was very helpful and also friendly. I have already recommend this dealership and also the Fussion to a couple of people. My only negative comment, is that I was talked into the gap insurance that I don't feel is necessary as I plan to pay down my balance quickly. Very minor compare to my overall experience! I highly recommend Herb Chambers in Westborough! Thank you, Sue Neveu

Outstanding Service! I have been numerous times to the service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team members was excellent, cordial and professional at all times. It's nice to see dealership with such great service.

I recently brought my Toyota Corolla to this dealership for a timing belt change. I was greeted by a dapper-looking gentleman by the name of Jeff Krasner. I told him my service needs and asked him to check over the vehicle for anything else I may need. I received a call not long after stating that since my car has a timing chain, I did not need to replace it. Great news! Jeff recommended I have a basic service done- which I did. I am pleased with the service I received and the price was reasonable. I really felt that my car was in good hands. I didn't have to wait around when I picked up my car- like I've had to at other service establishments. And I was treated kindly, as though my patronage was really appreciated. I will definitely use Herb Chambers again and recommend it to anyone needing service. Thank you

The service was exceptional. All issues were taken care of in a very timely manner, with great follow up on Jeff's part. Every problem that my car had was explained to me in detail and repaired without delay. My car is running great! I will be sure to visit again should I need service on my car. Thanks!

I recently had my Edge serviced by this dealership. From the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving by a gentleman wearing a service uniform for no reason. Upon entering the building a nice young salesman held the door open for me then asked me if I need assistance, then directed me to service. I was greeted yet again by a young lady by the name of Carrie. At first when I began talking to her I assumed her to be a receptionist or something. I wasn't being rude, but I was thinking why is SHE asking me all these questions about my car. Shouldn't I be speaking to a man???? Then I realized SHE was the service adviser, and SHE knew all about my car. Overall my experience at the dealership from start to finish was excellent, but not only that Carrie made my trip worth wild. She makes you feel relaxed and at ease when being at a car dealership is the last place you want to be. She explained the entire process and I knew up front what was going to take place with my vehicle. When the problem couldn't be fixed that day, she was upfront with me and honest. I will continue doing business with this dealership as long as I can. She truely brings a new feel to a "mans" department.

Went to Herb Chambers Ford after a bad experience at another dealership. We were greeted by Bill Treannie,expecting the usual sales tatics. We could not have asked for a better salesman after looking at a few vehicles we found our baby a 2010 fusion.The sales manger Mike helped us get a great price and the deal was done.The finance department was fast and very imformative. All went perfect great job to all.thanks once again we will send our freinds and family to your dealership brett and emily cooke