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Herb Chambers Ford of Westborough

(1,321 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,321 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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Oil Change

My service rep was very helpful and got me out of the quickly! Which was greatly appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Return Customer

This is the third used vehicle that we purchased at Ford of Westborough. We traded in our old Explorer for a newer one. The experience was pretty quick and easy (for a car purchase)! David was very patient and let me drive several vehicles as I researched options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Marie Hamilton Sales Rep

Sales Rep was excellent !!! I would recommend her to my family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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claims representative

marie Hamilton and jonathan were wonderful to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience! Highly recommended!

We had a fantastic experience at Herb Chambers of Westborough! All of the staff were very knowledgeable and friendly. Our salesperson, Brenda, was exceptional. It was like talking to a friend. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great Experience!

We had a fantastic experience at Herb Chambers of Westborough. The staff are friendly and knowledgeable. Our salesperson, Brenda, was great! It was like talking to a friend, no pressure, and a fun experience. I highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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review on service

amazing service and attention to detail. made an appointment and did not wait. updated about status and what was needed. great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2012 Mustang GT Service Review

Very happy with service - easy to book online, great service rep advising of maintenance options, comfortable waiting area with wifi & refreshments, service completed timely & as planned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership Experience

This is my 5th new vehicle I have bought from Herb Chambers Ford in Westborough over the years and am as satisfied with my buying experience now as I was in my 4 previous purchases. If you want a great deal on a new or used vehicle... I highly recommend Herb Chambers Ford of Westborough. I am a customer for life

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2018 Ford Explorer Purchase

Typically dislike experience of purchasing a new vehicle; however, thie experience at Herb Chambers Ford of Westborough was pretty pleasant! Saw the vehicle I wanted on Ford website...drove 1hr to dealership & after some negotiating we came to a reasonable agreement! Next business day was able to pick it up & drive it home!! Totally love my new Ford Explorer!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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