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Herb Chambers Ford of Westborough

(1,321 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,321 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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2004 Lincoln LS repair

Quick,efficient and cost effective! The staff was very helpful, clear and concise in their approach to my service experience. I would highly recommend the service at Herb Chambers Ford to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tom Norris

Guys are awesome as always they fixed everything I asked washed and on time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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It was great and very easy

The process was smooth and pleasant thanks to the friendly and helpful people. Really enjoying being out and about; hoping to have this car around for awhile. Couldn't be happier so far. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The right people

Michael Ganas is excellent in explaining what needs to be done, how long it will take, why it is important ( or not) and the cost. I am always treated with respect and never talked down to or made to feel ignorant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchased 2018 F 150.

Great selction of F 150's I was looking for. Great value for trade. Great price on new vehicle. Sales staff were all very helpful. Excellent experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Don’t waste precious time!

Easily the best deal for my new 2018 Explorer! I got the bet deal on both ends (my trade and my buy) and it was quick and painless!! I went to 6 other dealers all over New England, the closest was $4300 more expensive and they gave me $2200 less for my trade! If you have ever purchased a car, they never do that!! Worth your time and will save you money!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a new Ford Explorer

I went to look at new explorers. I was greeted by Mr. Paul Scannell. He was pleasant, professional, kind, courteous, and very friendly. Over the next several hours, days I decided to purchase a new 2018 Explorer. There was no pressure by Paul. He clearly explained, in detail, about cost, payments, warranties, etc.. I truly could not have been happier with the entire experience. He showed me several vehicles and allowed me to decide which one was suitable for my families needs. I then spoke with Doug in financing. Again, he was wonderful. Spent the time explaining all the paperwork while at the same time being friendly and a gentleman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us. Glad you had a great experience with us and was able to find the right car for you. Wishing you many happy miles and look forward to your next visit. Best, Miguel Silva, General Manager.

Excellent

Professional, courteous, and fair. One of the more pleasurable car buying experiences I have ever had. I highly recommend purchasing from this dealership. Great job!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

You can’t beat the service

I have owned for Ford explores in the last 15 years and still bought them from previous dealerships. My newest 2018 explore I bought at Marlborough Ford and The service has been by far above and beyond! Unfortunately I hit a rock in popped a tire and not only did they go above and beyond and get the specific tire I needed to get, I was in and out in less than 30 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. -Miguel Silva, General Manager.

Excellent new car purchase!!

I was very satisfied with my new Mustang purchase. All the salespeople worked together as a team to help me get this deal done. They even delivered it to my house!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Glad you had a positive experience with us, happy miles! -Miguel Silva, General Manager.