AutoMax Preowned Framingham

If you're reading this it's because (like me) you value reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can confidently say I had a horrible experience in all three of these departments. [For context, I worked in the automotive industry for three years so I have a pretty good idea of what the process should or shouldn't be.] Sales: the salesman I worked with (Diogo) could use some additional training on customer service skills. When I initially left the dealership, and we were still negotiating, he was very responsive via call or text. Literally the day after the deal was completed and I signed the paperwork, he was very difficult to get ahold of. This persisted for several days. Although I explained to Diogo that I previously worked in the industry and was serious about purchasing the vehicle, he nevertheless used patronizing language like I had never purchased a car before. Finance: the sales manager/finance manager was almost as bad as Diogo, but not quite. From the moment I walked into the dealership, I told them that I was looking for X for my trade and if we hit that number I was ready to do the paperwork. After going back and forth for half an hour, he finally says, "if I can get to X paperwork, are you ready to buy the car right now?" To which I said of course, that's all I've been saying. He comes back and says, "I gave your car a second look and we can't get to that number. It actually might need tires." Just a slimy way to negotiate. I ended up purchasing even after all that because we were only $500 off. The finance manager was condescending and dismissive, and suddenly became the nicest guy in the world once I actually purchased the vehicle. Service: the day I drove my vehicle home, I noticed a very loud and obnoxious grinding sound coming from the wheels that I did not hear while I was test driving it. I contacted the salesman right away and he was unresponsive (surprise). When I finally made it back to the dealership, they took a look and said that the sound must be coming from the tires because some tires just sound like that because of the wheel pattern. I explained that this was very unusual and I have never heard such a sound coming from tires. At the end of the day, I cancelled the deal altogether and will never return to give them business again. The only reason I didn't have a bad experience with the parts department is because I didn't interact with them. Please go elsewhere for a vehicle purchase.

First time purchasing a car and Automax Framingham made it a smooth and enjoyable experience. Great customer service in every aspect. Gui was an excellent resource every step of the way, sharing knowledge, accommodating any requests and getting over whatever obstacles were faced during this process. He gets it done!! The car is in great condition, runs smoothly and was priced just right. Ana in finance was a great help as well. Very satisfied with my purchase.

GUI and his team at AutoMax Preowned in Framingham was awesome! They delivered exceptional customer service when I bought my 2018 Range Rover a month ago. I would definitely recommend their location to all my family & friends when purchasing their next vehicle. Kudos to the staff, including Gui, Ana, & Mike in the service dept. Thank you so much!

I was treated with the up most respect and in a timely manner, the service was great, was able to have all my questions answered, and was able to address any issue I was having without any problems or hesitation.

Muito bom e fazem o possível para que os clientes ficam satisfeitos,por isso eu recomendo

Gui was amazing. My son buying his first car by himself and Gui was such a great help and continues to be!!! Go see Gui if you are looking for a new car!!!

great service, fast and agile, Diogo camilo great professional, super attentive, he answered all my doubts until the end of my purchase, I am very happy with my car, I highly recommend Automax.

Jordan was a pleasure to work with. He was quick to understand what we wanted and find a car that fit our needs. When we found a small defect he had it taken care of quickly. He was prompt with all communications and appointments, everything went very smoothly.

I had a great salesperson Jordan Brito. He was by far the best salesperson I have worked with and I have bought a lot of cars in over the years. This was my first experience with Auto-Max PreOwned - Framingham and I will definitely be back.

It was a pleasure working with Jordan when going through the process of trading in my vehicle! He is professional and was able to address all my questions and concerns. When I asked to check out the vehicle I was interested in he was quick to procure the car and put some gas in it so I could take it out for a test drive.